Leads product strategy, vision, discovery, roadmap, backlog, delivery, and performance measurement for an agentic AI platform powering Chase digital self-service products. Partners with technology, analytics, and cross-functional stakeholders to deliver reliable AI capabilities, establish evaluation and quality frameworks, manage production issues, and promote responsible AI adoption in a regulated environment.
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Assistance, you will help build the agentic platform that powers Chase's Digital Self-Service products for consumer banking customers. Serving as the foundation of the overall system, this platform provides the reusable components that enable teams to build, onboard, and scale agentic experiences with speed, quality, and consistency.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Own end-to-end delivery and execution for the platform, driving prioritized roadmap initiatives and planning and prioritizing the backlog of the supporting scrum teams to align with the product vision — partnering with Agility and PMO as required to coordinate delivery across teams
- Own accountability for requirements delivery from start to finish, including in-production performance, stepping in as needed for issue triage and remediation to ensure consistent production quality. Manage time and workload effectively to support a healthy backlog of requirements, and attend and contribute to all scrum/agile ceremonies
- Help build the agentic platform that serves as the foundation of Chase's Digital Self-Service products, partnering closely with technology and analytics stakeholders throughout the process
- Maintain strong control practices by defining and applying evaluation and quality frameworks that validate platform and agent performance on an ongoing basis
- Shape product strategy and vision for the platform, acting as a thought leader who influences stakeholders across the enterprise and champions the adoption of agentic capabilities
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Demonstrated experience with, or a working understanding of, AI and agentic products/platforms, including foundational concepts such as LLMs and NLU
- Hands-on experience using LLMs and AI-powered tools to drive personal and team productivity, with a strong instinct for where AI can be applied to solve problems
- Familiarity with evaluating and instrumenting AI systems, including strong analytical skills to measure quality and performance for non-deterministic, agent-driven experiences
- Proven track record of delivery and new product feature creation through agile product development and the software delivery lifecycle
- Strong stakeholder management and interpersonal skills, with strategic thinking, thought leadership, and the ability to influence and align cross-functional partners
- A bias for action and comfort operating in ambiguity — takes initiative, moves quickly, and thrives in a dynamic, fast-evolving environment
- Excellent written and oral communication skills
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Understanding of agentic patterns such as orchestration, tool use, multi-step reasoning, and human-in-the-loop design, with an appreciation for balancing autonomy and guardrails
- Awareness of Responsible AI principles — safety, fairness, and governance — and comfort delivering AI products within a regulated environment
- Experience delivering or driving:
- Automation, such as automated test-case generation and closed-loop feedback mechanisms to continuously improve agent quality
- Data instrumentation — the logging, telemetry, and metrics that enable agentic systems to be measured and improved over time
- Outcome-driven and self-motivated, with a willingness to experiment, learn quickly, and thrive in an emerging, start-up-like environment
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
JPMorganChase New York, New York, USA Office
270 Park Avenue, New York, NY, United States, 10017-2014
JPMorganChase New York, New York, USA Office
4 Metrotech Center, New York, NY, United States, 11201
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