Leads client solutioning and platform adoption for Fusion’s data, analytics, and AI capabilities. Partners with Sales, Product, Engineering, and client teams to configure solutions, support sales cycles, guide technical use cases, communicate customer feedback, develop enablement materials, and improve adoption, usage, and satisfaction. Serves as a subject matter expert while driving integrated solution delivery and platform enhancements.
Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients’ needs. Join us to shape the future of data, analytics, and AI at JPMorganChase. You will empower clients to unlock the full potential of Fusion’s platform, working alongside talented teams across the company. Your expertise will help drive innovation, accelerate adoption, and deliver impactful solutions.
As a Vice President Product Solutions Manager in Fusion Customer Success team in the Chief Data & Analytics Office, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams. You will guide clients in leveraging Fusion’s data, analytics, and AI platform. You will collaborate with business, product, engineering, and client teams to ensure successful platform adoption and satisfaction.
Your technical expertise will support prioritized use cases and enable clients to realize value from Fusion’s capabilities. You will play a key role in promoting platform awareness and driving continuous improvement. Together, we foster a culture of innovation and partnership. We value your passion for collaboration and continuous improvement. Discover a role where your contributions make a difference.
Job responsibilities
- Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives
- Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends
- Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
- Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
- Serve as a subject matter expert on Fusion platform capabilities, including data, analytics, and AI. Provide technical expertise and guidance for prioritized use cases, webinars, and events
- Collaborate with stakeholders to understand business needs and recommend optimal Fusion solutions. Support the development, documentation, and communication of common solution patterns to accelerate Fusion adoption
- Partner with Solutions Engineers and platform teams to ensure integrated and effective solution delivery. Promote platform awareness, usage, and adoption through enablement activities and client engagement
- Track and report on adoption, usage, and satisfaction metrics to inform continuous improvement. Advocate for best practices in data, analytics, and AI delivery and platform adoption
- Support cross-product platform initiatives and provide feedback to inform platform enhancements. Foster strong collaboration across Fusion product, engineering, and client teams
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
- Extensive experience working in a sales cycle and engaging with clients on a regular basis
- Experience modifying preconfigured solutions to meet complex problems
- Demonstrated prior experience working in a highly matrixed and complex organization
- Hands-on experience with cloud-based data, analytics, and AI technologies in financial services or a related industry
- Ability to provide technical guidance and support for complex platform solutions
- Experience working directly with business, product, and engineering teams to deliver solutions to production
- Strong collaboration and communication skills across diverse stakeholder groups
- Demonstrated ability to drive platform adoption and client enablement
Preferred qualifications, capabilities, and skills
- Familiarity with Fusion platform components or similar enterprise data and AI platforms
- Experience with platform enablement, technical advocacy, or strategic implementations
- Knowledge of cloud-native architectures, controls, and best practices
- Passion for mentoring and developing talent
- Track record of delivering innovative data, analytics, and AI solutions at scale
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
JPMorganChase New York, New York, USA Office
270 Park Avenue, New York, NY, United States, 10017-2014
JPMorganChase New York, New York, USA Office
4 Metrotech Center, New York, NY, United States, 11201
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