Jackpocket gives lottery fans an easy, secure way to order lottery tickets from their phone.

VIP Manager

Sorry, this job was removed at 11:35 a.m. (EST) on Wednesday, June 12, 2024
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Employer Provided Salary: 90,000-110,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Jackpocket is building the future of entertainment through exciting new digital experiences for the real-money gaming industry. In addition to the new Jackpocket Casino app in New Jersey, Jackpocket Lottery, the first licensed third-party lottery courier app in the U.S., is now available in 18 jurisdictions: Arizona, Arkansas, Colorado, Idaho, Massachusetts, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oregon, Puerto Rico, Texas, Washington D.C., and West Virginia. Jackpocket also has nine professional sports partnerships across the NFL, MLB, NBA, and NHL, as well as celebrity investors including Mark Cuban, Kevin Hart, John Ledecky, Whitney Cummings, and more.

As a VIP Manager, you will play a critical role in building and scaling Jackpocket’s VIP Program. You will work closely with high value customers and internal stakeholders to maximize customer engagement and satisfaction while driving player LTV and value to the business.


  • Participate actively in the formulation and buildout of the Jackpocket VIP program
  • Manage and retain high value customers
  • Develop strong relationships with the goal of exceeding customer expectations and driving satisfaction
  • Meet and host Jackpocket customers at events and hospitality. The role will require regular weekend or night work
  • Maintain reports and dashboards, while presenting results to team and senior leadership
  • Deliver on internal objectives and report key results 


  • Bachelor’s degree preferred 
  • 2+ years in sales or consumer marketing
  • Commitment to and track record of top level service
  • Experience leveraging with customer data to produce impactful marketing initiatives
  • Strong communication skills and ability to collaborate effectively across functions including Product, Creative, and Analytics
  • Experience executing on a high volume of deliverables in a fast-paced and changing environment

Preferred Qualifications

  • Experience in iGaming or wagering
  • Customer focused, detailed oriented, creative, and highly driven
  • Strong analytical skills (experience with Looker and Excel a plus)
  • Experience working in a startup environment, ability to adapt to rapid business growth and major process changes at scale
  • This position may require regulatory licensing.

The base salary range for this role is $90,000 - $110,000

This is a full-time exempt position and is not eligible for overtime under FLSA requirements. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact [email protected].




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What are Jackpocket Perks + Benefits

Jackpocket Benefits Overview

Competitive salaries; health benefits up to 100% coverage; stock options; generous PTO; sick days, and holidays; 401K matching; flex work schedule & remote work options; commuter benefits; career growth and promotion from within; snack & meal perks; wellness benefits: Citi Bike, Headspace & Teladoc memberships to name a few!

Volunteer in local community
Partners with nonprofits
Jackpocket partners with nonprofits like Broadway Cares and Foster Dogs NYC!
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Documented equal pay policy
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Every other friday we provide catered lunch as part of our "Friday Wins" meeting.
Company-sponsored happy hours
Pet friendly
Professional Development
Job training & conferences
Jackpocketeers can take advantage of professional development opportunities like attending job-related conferences and seminars.
Lunch and learns
Promote from within
Online course subscriptions available
Paid industry certifications

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