Top AdTech Customer Success & Experience Jobs in New York City, NY

Own a portfolio of influencer marketing clients, driving strategy, campaign execution, and measurable ROI. Lead onboarding through renewal, manage budgets/contracts, mentor junior team members, and coordinate cross-functional teams. Analyze performance data to provide actionable insights and influence product and service improvements.

Manage a portfolio of buyer-side partners, delivering day-to-day account support, data-driven insights, and strategic recommendations. Collaborate cross-functionally with sales, analytics, and technical teams to drive platform adoption, identify growth opportunities, and ensure partner success across programmatic campaigns.

Manage post-sales client relationships and campaign performance on the StackAdapt DSP. Design and set up programmatic strategies, implement tags and pixels, optimize campaigns via RTB techniques, deliver reporting and QBRs, identify upsell opportunities, provide training and strategic advice, and collaborate with AEs and support teams. Travel up to 20%.

Manage day-to-day client relationships for Simulmedia's TV+ platform: understand client objectives, craft data-driven insights and demos, own account plans, drive renewals and growth, coordinate internal teams, and champion product initiatives to meet campaign goals.

Own strategic Media & Entertainment accounts, driving retention, renewals, and upsell. Coordinate audience activation across DSPs/SSPs/DMPs, support activation lifecycle and QA, lead executive reviews, train partners, and collaborate cross-functionally to resolve integration and performance issues.

Manage a portfolio of post-sale advertiser accounts, owning campaign setup, PMP deal lifecycle, optimization, reporting, and client onboarding. Drive retention and upsells through strategic consulting, performance insights, and cross-functional collaboration with Sales, Ad Ops, and Supply teams.

Manage end-to-end advertising campaign lifecycle including planning, proposals, delivery, and analysis. Lead RFP strategy, collaborate with sales and cross-functional teams, cultivate client relationships for retention and growth, identify revenue opportunities, and deliver actionable mid/post-campaign insights to optimize performance.

Manage a portfolio of self-service clients, guiding onboarding, campaign planning, launching, and optimization across linear, streaming, and programmatic TV. Provide training, performance-focused recommendations (CPA, CAC, ROAS), act as primary client contact, collaborate with media, product, engineering and data teams, and drive platform adoption and client success.

Assist Client Strategy Managers in managing brand accounts, optimizing performance, and developing strategies for enterprise and luxury clients.

The Senior Account Director manages client relationships, leads multidisciplinary teams, oversees project execution, and ensures client satisfaction while driving account growth and financial management.