Top AdTech Customer Success & Experience Jobs in New York City, NY

Lead a Smart Services team to drive onboarding, platform adoption, and measurable client outcomes. Manage client relationships, coach specialists, set strategic direction for testing and adoption, enforce SLAs and processes, collaborate cross-functionally, and identify commercial opportunities to protect and grow account value.

The Publisher Account Manager will manage relationships with publisher partners, optimize revenue, drive growth, and identify new opportunities within the partner network.

Manage a portfolio of programmatic accounts, leading client communications and campaign performance improvements while collaborating with cross-functional teams.

The Account Manager will optimize brand and creator strategies on Agentio's ad platform, manage client communications, and analyze performance data. Responsibilities include cross-functional collaboration, insightful reporting, and adapting to the evolving digital advertising landscape.

Serve as the primary technical contact for a book of clients, troubleshoot campaign performance and tracking issues, monitor pacing and delivery, ensure tracking codes/pixels function, optimize across publishers and DSPs, and share best practices and training across the TAM team to improve campaign outcomes.

The Client Success Director leads client growth strategies, manages high-stakes negotiations, and coaches a team to deliver exceptional ROI through data-driven narratives, fostering C-suite relationships and enhancing client success.

The Account Manager will coordinate between sales and data teams, manage client requests, and support client deliverables in a data-driven advertising environment.

Own post-sale client relationships for programmatic healthcare advertising accounts: manage campaign launches, optimizations, reporting, forecasting, RFP/media plan support, coordinate with Sales, Analytics, and Operations to drive renewals and account growth.

Own end-to-end relationships for enterprise accounts, drive retention and expansion, maximize product adoption and ROI, deliver data-driven insights, lead business reviews, monitor account health, negotiate renewals, and coordinate cross-functional resources to ensure customer success.

Own and grow a portfolio of enterprise AdTech clients end-to-end, ensuring campaign performance, onboarding, renewals, and upsells. Partner with Ad Ops and Sales, present business reviews and analyses, surface product feedback, monitor account health, and mentor junior account managers to drive retention and incremental revenue.