Top Artificial Intelligence Customer Success & Experience Jobs in New York City, NY

Manage relationships with mid-market accounting stakeholders, drive product adoption and engagement, deliver consultative training and QBRs, collaborate cross-functionally, support renewals and expansion, and develop strategic account plans to maximize retention and growth.

The Senior Customer Service Systems Manager designs and optimizes technology for operations, focusing on AI solutions to enhance customer experience and reduce costs.

As a Sales Engineer, you will engage with customers, translating complex technology into business value, and ensure successful evaluations of Superblocks' platform, collaborating across engineering, product, and sales teams.

The Manager of Customer Support & Experience will lead the customer support team, manage support operations, initiate process improvements, and ensure high customer satisfaction in a B2B SaaS environment.

Serve as the first point of contact for customers across calls, texts, and email; troubleshoot and guide users; support onboarding and cross-team workflows; manage tasks in Asana and Google Workspace; collaborate with CSMs to maintain strong customer sentiment and improve processes.

Lead technical deployments and customer onboarding for mid-market and enterprise accounts. Manage project execution, integrate with APIs and databases, document product functionality, refine deployment best practices, and liaise with Sales, Product, and Engineering to drive activation, retention, and product improvements.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

The Account Director will manage strategic relationships with key customers, drive account success, identify growth opportunities, and collaborate with internal teams to enhance the customer experience.

As a Customer Support Engineer, you will manage support tickets, troubleshoot issues, collaborate with engineering, and improve support processes while creating documentation.

Oversee audience and measurement partnerships, develop strategic relationships, drive ad effectiveness, and introduce process improvements in a fast-paced environment.