Top Hospitality Customer Success & Experience Jobs in New York City, NY

The Client Case Manager will improve client satisfaction and clinical outcomes by coordinating care between families, providers, and CCS departments while addressing any challenges they face during treatment.

The role focuses on optimizing billing operations, enhancing customer experience, and managing collections. Responsibilities include redesigning outreach processes, onboarding vendors, building analytics models, and team management.

The Implementation Manager supports onboarding new customers to our software, managing projects, providing technical support, and training users while meeting deadlines and maintaining accountability.

The Head of Customer Success will drive guest loyalty and referrals, improve satisfaction scores, and resolve issues efficiently while scaling the team and implementing data-driven insights.

The Head of Customer Success and Implementation will lead a team to maximize client satisfaction, drive revenue, and ensure effective onboarding. Responsibilities include overseeing client performance, managing account growth, and developing strategies for retention and upselling.

The Account Management Operations Associate will assist with managing hotel accounts, perform data entry tasks, respond to client inquiries, and support the account management team during the busy season.