Top HR Tech Customer Success & Experience Jobs in New York City, NY

The Senior Manager, Customer Support leads a team overseeing 24/7 customer support operations, focusing on team development, service quality, and operational efficiency in a fast-paced environment.

Manage a team of Customer Support Benefits Specialists, ensuring high quality responses and customer satisfaction while driving engagement and coaching.

The Customer Support Advocate will manage customer inquiries via phone, email, and chat, focusing on HR-related topics and providing effective solutions while maintaining a high level of professionalism.

The Customer Success Operations Manager will design and optimize systems for the Client Services team, enhance customer insights, build scalable processes, and collaborate cross-functionally to improve customer experience and achieve team objectives.

The role involves supporting product sales as a technical expert, leading customer workshops, providing product demonstrations, and collaborating with sales and product teams. The consultant will also engage in competitive analysis and support marketing events to enhance client engagement and satisfaction.

As a Customer Success Manager at Trayd, you will build relationships with customers post-launch, ensuring their success in payroll operations, guiding them through features, troubleshooting issues, and advocating for their needs internally. You will handle multiple accounts and seek opportunities for account growth while improving internal processes and customer experience.

The Care Manager will guide families through challenges post-loss, providing support via various channels, documenting processes, and enhancing user experience.

The Customer Success Associate manages client relationships, oversees customer support, builds operational processes, and collaborates with the Founding Team to enhance service delivery and customer satisfaction.

Manage mid-market accounts to improve adoption and usage, serve as a trusted advisor, protect revenue streams, and meet retention KPIs through effective strategies and communication.

The Senior Client Success Manager drives client engagement and satisfaction for mid-market accounts, managing relationships and ensuring alignment with client goals to optimize care.

As an Enterprise Support Manager Intern, you'll lead a team to enhance customer support, drive operational best practices, and foster a culture focused on customer satisfaction and team development.

As a Customer Success Manager, you will oversee client relationships, ensuring onboarding and product adoption while driving customer retention and growth.