Top HR Tech Customer Success & Experience Jobs in New York City, NY

The Senior Customer Success Account Manager at Maki drives client value and success using AI solutions, ensuring adoption, engagement, and renewals. This role involves strategic client management, analyzing performance metrics, and fostering strong relationships.

The Principal Account Strategist drives long-term success in complex accounts, securing stakeholder commitment, executing AI deployment roadmaps, and ensuring financial health and growth through strategic engagement.

As a Call Center Representative, you will handle inbound and outbound calls, assist customers, and document claims while working remotely. Responsibilities include effective communication and problem-solving to ensure customer satisfaction and achieving call resolutions.

As a Virtual Assistant, you will handle inbound and outbound sales calls, provide customer support, and document claims while working remotely.

The Technical Support Agent provides initial support for a software plugin, managing and resolving customer inquiries and escalating complex issues as needed.

Optimize employment opportunities for customers, conduct employer outreach for transitional employment, prepare customers for interviews and coordinate job placements, while ensuring high satisfaction for both customers and employers.

Lead the customer success function at Mason, overseeing onboarding, support, and internal operations using AI to build scalable systems.

The Manager of Customer Success leads the CSM team, drives client satisfaction, manages operations, collaborates on strategies, and mitigates churn risks.

The Client Success Operations Manager enhances client lifecycle processes, drives operational efficiency, administers tools, and improves client experience through strategic initiatives and collaboration.

The Client Support Specialist engages with clients seeking mental health support by conducting needs assessments, triaging requests, and answering service-related inquiries. This role involves high-volume communication across various channels while ensuring client safety and effective assistance.

As a Leave Payroll Analyst, you will prepare employee leave and payroll calculations, support leave specialists, collaborate with customers, and improve payroll processes.

As a Technical Support Specialist, you will manage escalated technical issues, troubleshoot integrations, and coordinate with Customer Success, Product, and Engineering teams to ensure customer satisfaction and effective onboarding.