Top Senior Level Biotech Customer Success & Experience Jobs in New York City, NY

The Senior Alliance Manager will cultivate partnerships with life sciences companies, ensuring value and satisfaction through collaboration and execution of agreements. Responsibilities include developing relationships, leading meetings, tracking milestones, and managing operations for clients.

The Payer Engagement Account Director will drive payer opportunities, build relationships with payer accounts, lead meetings, and translate interest into agreements. Requires navigating complex organizations, maintaining pipeline management, and collaborating across functions to support evidence and access requirements.

The Enterprise Account Director leads and grows high-value enterprise accounts, ensuring delivery quality, strategic alignment, and customer satisfaction while driving revenue and expansion opportunities.

The Corporate Account Manager will manage strategic agreements, drive revenue growth, develop national accounts, and deliver customer solutions in the Microelectronics segment.

The role involves achieving sales goals, managing leads in Salesforce, educating families on services, and nurturing client relationships in a fast-paced environment.

Provide expert-level support for laboratory automation and robotic systems. Troubleshoot issues, lead investigations, and collaborate with global teams for technical resolutions.

The Customer Supply Excellence Associate manages customer orders, oversees logistics, and builds relationships between customers and manufacturing partners to enhance supply performance and patient experience.

The EMR Success Manager leads a team ensuring customer success with EMR integrations, manages operations, drives technical leadership, and partners cross-functionally to enhance the integration experience.

The Implementation Manager will oversee customer rollouts for Invert, managing complexities in bioprocess data implementations and driving customer adoption post-launch.

Serve as a trusted advisor for strategic clinical accounts, build Customer Success Plans, monitor KPIs and customer health, drive adoption, expansions, renewals, and advocate customer needs across product and services.