Top Senior Level Edtech Customer Success & Experience Jobs in New York City, NY

The Director of Strategic Partnerships will lead the partner ecosystem strategy, optimizing operations, scaling relationships, and driving revenue growth. This role involves leading a team, enhancing partner experiences, and improving metrics across the partnership framework while ensuring alignment with sales and product teams.

The SME will design an AI for Project Management curriculum, create engaging content, and inspire learners on applying AI tools effectively in project management.

The Director, Strategic Accounts & Customer Success manages key accounts, focusing on client retention and growth through tailored strategies and collaboration with educational institutions.

The Senior Customer Success Manager will manage key customer relationships, ensure customer satisfaction, identify growth opportunities, and act as a liaison between customers and Instructure's teams.

The Director of Customer Experience will lead the post-sales organization, oversee customer lifecycle, enhance retention strategies, and ensure exceptional onboarding and support processes.

The Manager on the Partner Success team leads a team of Partner Success Managers while managing a portfolio of West Coast schools, driving accountability, and fostering a culture of high performance.

Lead a team of Customer Success Managers to optimize renewal performance and customer activation strategies while collaborating with cross-functional teams to exceed revenue goals.

As a Growth Product Manager Nanodegree Mentor, you will guide students through technical content, organize community activities, and provide support in their learning journey.

Own design, development, and delivery of customer training programs. Build scalable learning assets, run webinars and VIP sessions, manage program operations and metrics, and represent customer needs across product, marketing, and revenue teams.

Lead end-to-end implementations of the Course Planner product for K-12 districts, manage diverse client portfolios, resolve data integration issues, and drive adoption. Collaborate with Customer Success Managers, document product/process improvements, assist with QA, and present technical concepts clearly to stakeholders.