Top Operations & Support Jobs in New York City, NY

Supervise electronic communications (email and social media), review high volumes of messages for regulatory risk, investigate flagged items, manage alias email and opt-out processes, support complaint handling and conflicts reconciliation, partner with Compliance/Marketing/IT on supervision requirements, and drive process and system improvements.

The role leads experience improvement initiatives for Third Party Distribution service by redesigning service journeys, driving change management, and collaborating across various teams to enhance service effectiveness and client experiences.

The Digital Employee Experience Lead will optimize Nexthink, integrate ITSM tools, enhance problem management, and drive proactive user experience improvements.

The role manages and drives the implementation of Group Benefit Solutions for clients, ensuring communication, satisfaction, and timely project completion.

The Senior Administrative Assistant will provide administrative support to VPs, manage calendars, coordinate travel, and handle confidential information.

The Senior Associate will manage website and Salesforce operations, implement changes, improve processes, and ensure optimal user experiences while collaborating with stakeholders.

Lead and modernize the Agent Help Desk, managing day-to-day 24x7 BYOD support, outsourced vendors, workforce planning, and service quality. Drive adoption of cloud contact center technologies (e.g., Amazon Connect), AI-enabled support, self-service, analytics, and continuous operational improvements in partnership with engineering and business teams.

The Senior Associate will drive strategic initiatives, support planning and operational processes, and enhance collaboration across various enterprise functions at New York Life.

Coordinate logistics for corporate events, conferences, and internal meetings. Manage vendors, registrations, shipping, catering, budgets, and timelines. Support cross-functional stakeholders, track tasks and vendor deliverables, assist with expense reconciliation, and provide on-site event operations and general team support.

Manage operational execution of workforce engagement programs (Matching Gifts, Volunteers for Good, Community Impact Grants, Giving Campaign). Serve as platform administrator for CSRconnect and GrantsConnect, ensuring data integrity, configurations, reporting, and user support. Provide program analysis, benchmarking, grant payment backup, vendor coordination, and customer service for employees and agents while supporting campaign logistics and executive reporting.