Top Operations & Support Jobs in New York City, NY

The Field Experience Strategy Lead is responsible for advancing strategic initiatives to enhance advisor productivity, capability, and practice management at New York Life, collaborating with multiple teams for effective execution.

Oversee partner-supported service operations, ensuring stable performance by monitoring KPIs, addressing issues, and supporting process improvements. Role includes collaboration with service leaders and vendor management.

The role leads experience improvement initiatives for Third Party Distribution service by redesigning service journeys, driving change management, and collaborating across various teams to enhance service effectiveness and client experiences.

The Digital Employee Experience Lead will optimize Nexthink, integrate ITSM tools, enhance problem management, and drive proactive user experience improvements.

The Senior Administrative Assistant will provide administrative support to VPs, manage calendars, coordinate travel, and handle confidential information.

The Senior Associate will manage website and Salesforce operations, implement changes, improve processes, and ensure optimal user experiences while collaborating with stakeholders.

Provide dedicated executive support to multiple senior leaders including calendar management, travel, expense processing, and event coordination. Manage operations of the Innovation and Insights Lab—space scheduling, vendor and facilities coordination, AV/equipment setup, and basic troubleshooting. Serve as primary contact for vendors and internal partners, track utilization, and support lab users.