Top Operations & Support Jobs in New York City, NY

Supports private fixed-income investment teams by improving origination, underwriting, portfolio management, reporting, and technology workflows. Partners with investment, Operations, and IT teams to gather requirements, maintain investment platforms, build dashboards and reports, automate data integration, support AI-enabled tools, and implement platform enhancements. Develops analyses and materials for credit monitoring, portfolio surveillance, and investment committees.

Provides advanced executive administrative support to the SVP, Deputy General Counsel and Secretary. Responsibilities include managing complex calendars, coordinating Board and executive meetings, arranging travel and expenses, tracking commitments, handling confidential communications, supporting governance systems, and assisting with special projects and events. The role requires strong judgment, discretion, organization, communication, adaptability, and the ability to work independently across senior stakeholders in a fast-paced corporate environment.

Leads service operations across 4–5 general offices, managing Service Leaders and Onsite Specialists. Translates agency goals into operational priorities, oversees staffing and workflows, drives accountability, manages escalations, supports new business case visibility, promotes digital adoption, coordinates agent training, and ensures compliance. Partners with new business, onboarding, centralized service teams, vendors, and agency leadership to improve service quality, operational consistency, and business performance.

Provides comprehensive executive and departmental support for an SVP and senior leadership team. Responsibilities include calendar and inbox management, meeting coordination, travel booking, expense reconciliation, department-wide events, employee engagement initiatives, P-Card administration, office and building issue resolution, shared-space management, distribution-list maintenance, and ad hoc projects. Requires strong organization, communication, judgment, discretion, multitasking, and proficiency with AI and workplace collaboration tools.

Lead and coach an operations team supporting investment advisor representatives; manage staffing, call/workflow queues, escalations, compliance reviews, process improvements, account application approval, and cross‑functional coordination to ensure service levels and operational efficiency.

Lead End User Services including enterprise Help Desk governance, AI-driven service modernization (Moveworks), white-glove Executive Support transformation, and Conference Room/AV strategy. Own MSP relationship, ServiceNow integrations, AV vendor management, operational metrics, security controls (MFA/Zero Trust), and stakeholder engagement to scale proactive, metrics-driven workplace support across the organization.

The role leads experience improvement initiatives for Third Party Distribution service by redesigning service journeys, driving change management, and collaborating across various teams to enhance service effectiveness and client experiences.

The role manages and drives the implementation of Group Benefit Solutions for clients, ensuring communication, satisfaction, and timely project completion.

The Senior Administrative Assistant will provide administrative support to VPs, manage calendars, coordinate travel, and handle confidential information.

Provides comprehensive administrative support to multiple VPs, including calendar and email management, travel coordination, expense reconciliation, meeting scheduling, telephone coverage, recordkeeping, file management, and confidential information handling. The role also supports departmental engagement initiatives, routes inquiries, resolves routine issues, and manages competing priorities with urgency and accuracy.