Top Operations & Support Jobs in New York City, NY

The job description is not yet available. Based on the title, this role appears to lead operational activities supporting product, engineering, and technical solutions teams.

Supports deal desk operations by building and reviewing Salesforce CPQ quotes, managing Ironclad approvals, validating pricing and contract data, and maintaining booking accuracy. The role triages requests, coordinates with Legal, Accounting, Systems, and Salesforce administrators, tests workflow improvements, prepares reporting, and documents processes. It requires strong spreadsheet, communication, analytical, and detail-oriented skills in a high-volume B2B SaaS revenue operations environment.

Own Alloy’s People technology architecture, integrations, data pipelines, automation, migrations, reporting, and governance. Build connections between HR systems and business intelligence platforms, enable workforce self-service analytics, evaluate AI-native tools, and partner with IT and Security on access, privacy, SSO, and compliance. The role requires translating technical People systems work into measurable business impact for executives and other nontechnical stakeholders.

Own Salesforce administration for Sales, Marketing, and Customer Success, including configuration, declarative automation, data quality, user support, permissions, and provisioning. Administer adjacent GTM tools such as Gong and Apollo.io, support territory, quota, and forecasting changes, and manage sandbox testing, deployments, release documentation, and user communications.

Partners with sales leaders on forecasting, territory design, quota setting, pipeline analysis, and sales performance reporting. Owns Salesforce administration, data quality, configuration, dashboards, and user enablement. Supports sales process workflows, deal desk handoffs, approvals, and quote-to-close execution. Produces ad hoc analysis and advises stakeholders by challenging unsupported conclusions and identifying trends. The role requires strong analytical, communication, Excel, Sheets, and Salesforce skills.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.