Top Customer Success & Experience Jobs in New York City, NY

As a Behavioral Health Advocate, you will assist Medicaid enrollees in accessing community services, manage aftercare, and be the clinical liaison between health plan staff and providers, ensuring enrollees are stable in the community.

The Behavioral Health Advocate improves enrollee stability by connecting them to community services and facilitating aftercare appointments, ensuring successful treatment goals are met.

The Peer Support Specialist collaborates with clinical teams to assist consumers in recovery, coordinate care, and advocate for services. This includes using lived recovery experience to educate and support consumers and families while communicating effectively with community organizations and healthcare staff.

The Community and Events Program Manager will oversee the educator community strategy, enhance teacher engagement, and manage online and in-person events to support educators and students.

The Client Program Specialist coordinates with various teams to ensure client satisfaction, supports project management, and maintains communication regarding program requirements.

As a Principal Customer Success Executive, you will prevent churn, drive product adoption, and ensure satisfaction through governance and project delivery.

The Customer Engineering Lead will own strategy, hire and develop the team, drive product adoption, and represent customer needs internally.

The Client Implementation Specialist guides the onboarding process for high-net-worth clients, ensuring successful integration with the Arch platform through tailored plans and proactive data management.

The Customer Success Manager will onboard and manage enterprise clients, coordinate internally for implementation, resolve issues, and maintain customer relations.

The Professional Services Manager will lead implementation and training in school districts, ensuring customer satisfaction and platform fidelity, while maintaining strong relationships and collaboration with stakeholders.

The IT Support Intern will assist the IT team in providing operational support, resolve technical issues, and maintain IT infrastructure in a fast-paced environment.

The Senior Manager of Opportunities Resolution leads the team's efforts in handling escalated member concerns, ensuring excellent customer service and managing complaint resolutions. This role involves overseeing multiple projects, fostering cross-department collaboration, and driving process improvements.