Top Remote Customer Success Jobs in NYC, NY

As a Customer Success Representative, you will support customers by answering queries, providing training, and optimizing their experience with our products. You will document interactions in Salesforce, serve as an advocate, and promote the adoption of features and tools.

The Customer Success Manager will drive growth for strategic accounts, ensuring successful onboarding, value realization, and managing executive relationships while collaborating with internal teams.

The Client Success Director manages top global client relationships, aligns strategy with client goals, and leads multi-million dollar accounts, ensuring revenue retention and effective marketing outcomes.

The Customer Success Manager will oversee the post-sale experience for clients, ensuring value from the platform and strengthening customer relationships.

As a Customer Success Manager at Eve, you'll drive client success and growth, maximize product utilization, manage onboarding, and enhance client relationships while providing feedback for product evolution and implementing strategies for client retention and satisfaction.

Assist the Renewals team with customer renewal tracking, support communications, analyze data for trends, and provide project support.

As a Customer Success Engineer, you will develop custom extensions and workflows using AtomEngine, ensuring customer success with hands-on coding and integration efforts, while providing technical insights and support.

As a Strategic Accounts Customer Success Manager, you will drive customer satisfaction for major clients, manage renewals and upsells, and collaborate internally to enhance product usage and improve customer experience.

The Customer Advisor will enhance customer community strategies and ensure success through stakeholder engagement and strategic consulting, while managing multiple projects and collaborating cross-functionally.

The Senior Manager, Customer Success will enhance B2B partner engagement and growth, driving product adoption and ensuring high satisfaction across EarnIn's portfolio.

The Customer Success Manager drives customer satisfaction and engagement by enhancing relationships, advocating for clients, and identifying growth opportunities. They also provide feedback for product enhancement and engage stakeholders regularly.

Lead Client Success Operations, designing processes and tools for onboarding and client support, optimize workflows, and develop training programs. Drive data insights and build operational reports for performance tracking.

Manages a portfolio of SMB accounts as a trusted advisor. Leads renewals, identifies expansion opportunities, conducts QBRs, synthesizes customer feedback for Product, and measures business impact.

Support post-sales customer lifecycle by onboarding customers, managing renewals, driving long-term engagement, running feature training and meetings, liaising with Product/Engineering, and identifying churn risks.

As a Customer Success Manager, you will onboard new clients, facilitate their use of the product, expand existing accounts, and improve internal processes.

The Customer Success Manager ensures customer satisfaction by managing support relationships, resolving issues, and developing success plans. They communicate with customers and collaborate with internal teams to enhance user experiences with the WorkFusion product.

The Customer Success Engineer will support clients with implementation, onboarding, and growth, crafting solutions to meet their needs and ensuring success.

Customer Success Managers at PagerDuty guide clients through digital transformations, build strategic plans, and ensure alignment with customer goals while fostering collaboration across teams.

Lead and develop the US Customer Success team to build scalable processes, coach CSMs, resolve high-value escalations, and drive adoption, retention, and expansion. Partner cross-functionally to standardize playbooks, track CS metrics, and implement governance to improve customer outcomes and reduce effort.

Serve as the customer-facing expert for Ambrook: handle support chat and onboarding calls, troubleshoot product issues, teach bookkeeping and financial concepts, gather product feedback, and improve onboarding and support processes to help customers gain financial clarity.

The Customer Success Manager will lead initiatives with federal agency customers, ensuring project success, client satisfaction, and alignment between teams. This role requires collaboration with internal leadership and managing contract administration.

Manage a book of Corporate Enhanced accounts and provide project-based adoption support for Corporate Standard accounts. Build trusted-advisor relationships, define success plans, track adoption and ROI, coordinate cross-functional teams, and document verified outcomes to drive customer value.

Lead and scale an AI Success organization (15–30 people) to drive AI product adoption, improve retention/expansion (GRR/NRR), build forecasting and predictive health models, create cross-functional playbooks and responsible-AI governance, and own executive engagement and portfolio-level commercial outcomes.

Manage customer journeys across key touchpoints, enhancing engagement, retention, and value realization from data-driven solutions and training.

The Senior Customer Success Manager will drive account growth, manage post-sales journeys, develop relationships, and utilize data to enhance customer engagement and retention.