Top Remote Customer Success Jobs in NYC, NY

Manage a portfolio of mid-market B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build executive relationships, create strategic account success plans, monitor customer health, lead executive business reviews, identify risks and growth opportunities, and collaborate cross-functionally with Sales, Product, Support, Professional Services, Finance, and Marketing. Serve as the customer advocate and trusted strategic advisor.

Own the post-sale customer lifecycle for a portfolio of B2B SaaS customers, including onboarding, adoption, retention, expansion, and churn mitigation. Build trusted relationships with Operations and Finance stakeholders, provide purchasing and payments guidance, drive revenue and net retention, monitor support risks, and translate customer feedback into product improvements. Collaborate cross-functionally to identify strategic opportunities and strengthen customer advocacy.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Own a portfolio of SaaS customer accounts, monitor health metrics, drive product adoption, retention, referrals, and expansion, and conduct customer check-ins and business reviews. Provide help desk support, triage product questions, assist with billing and onboarding, and improve documentation and processes. The role includes monthly after-hours and weekend coverage and requires proactive communication with small-business customers.

Own retention, renewals, account health, and growth opportunities for strategic Bankruptcy Risk customers. Build executive relationships, lead business reviews, manage onboarding and implementations, coordinate issue resolution, and partner with Sales, Product, Engineering, and Operations. Develop account strategies, mitigate risks, communicate customer feedback, provide tailored education, and improve customer success processes while leading and motivating the team.

Own strategic relationships and outcomes for mid-market and enterprise customers after sales and implementation. Drive adoption, retention, expansion, renewals, trainings, executive reviews, and success planning. Configure AI-powered workflows, translate customer needs into product solutions, triage issues with Engineering, provide feedback to Product, and become an expert in Rillet’s AI-native ERP platform.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Manage strategic public-sector customers after implementation, helping cities, states, school districts, and universities improve operational safety, efficiency, and sustainability through Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical solutions, coordinate cross-functional teams, resolve barriers, and mentor Customer Success and Support colleagues.

Own a portfolio of B2B customers across onboarding, product education, adoption, renewal, and expansion. Lead training and rollout planning, build relationships with decision-makers, identify usage and retention risks, manage commercial renewal discussions, and grow accounts. Maintain account plans and forecasts in the CRM while partnering with Support, Product, and Engineering to resolve issues and improve customer success processes.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Manage a portfolio of Sana Learn customers to drive adoption, engagement, and measurable business outcomes. Define success plans and KPIs, monitor health, mitigate risks, lead executive reviews, identify expansion opportunities, and translate customer insights into scalable AI-native playbooks and adoption strategies. Partner cross-functionally to embed guidance and support renewals and long-term growth.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.

Manage 100–200 mid-market accounts, helping customers adopt Samsara’s IoT platform, achieve measurable operational value, and renew or expand. Build success plans, conduct operational workshops, explain technical integrations, resolve issues with cross-functional teams, and prioritize engagement using AI tooling. The role also contributes to customer success playbooks, workflows, and AI-powered operating motions.

Manage post-sale relationships with merchant partners, driving retention, product adoption, upsells, cross-sells, revenue growth, and account health. Conduct performance reviews, address client needs, gather feedback, and coordinate with internal teams to resolve issues and execute client strategies. Maintain product expertise while aligning client goals with company priorities.

Own customer success for Salesforce Signature customers by coordinating deliverables, driving Service Cloud adoption, aligning technical and business goals, managing risks and incidents, monitoring usage and platform health, and supporting renewals and expansion. The role builds executive relationships, conducts enablement and quarterly reviews, develops success plans, identifies underutilized entitlements, and partners with Sales, Engineering, and Product. It also requires applying AI agents and prompt engineering to improve customer monitoring and planning.

Support government clients using an online surplus auction platform. Responsibilities include onsite asset cataloging, photographing, listing, and reviewing items; providing client guidance and training; improving account utilization; re-engaging inactive accounts; supporting sales; and maintaining client relationships. The role is remote and field-based, requires independent work, physical asset processing, a valid driver's license, and travel up to 75%, including frequent overnight stays.

Manage high-value enterprise and strategic customers across the United States. Develop success plans, drive platform adoption and value realization, engage executive stakeholders, identify expansion opportunities, analyze customer usage data, manage escalations, and promote advocacy. The role requires enterprise B2B SaaS experience, workforce management knowledge, consultative communication, and collaboration across global teams. It is fully remote within specified U.S. states, with occasional customer and industry-event travel.

Manage a portfolio of commercial customers throughout the post-sales lifecycle, driving adoption, customer outcomes, and growth. Develop adoption plans, collaborate with Sales and Product, coach customers on APIs and cloud-native technologies, and improve customer engagement tooling and processes. The role requires strong communication, organization, technical understanding, and a builder mentality, with experience ideally in SaaS, open-source, or infrastructure software environments.

Own outcomes for a portfolio of RelativityOne subscription accounts by driving adoption, value realization, renewals, and ROI documentation. Monitor health scores and adoption signals, proactively remediate risks, maintain Gainsight records, and deliver onboarding, training, and targeted customer engagements. Use AI tools to create communications, analyze usage patterns, and scale customer programs. Partner with Sales, Adoption Services, and internal teams to improve customer outcomes and contribute to playbooks.

Own a strategic enterprise customer portfolio worth approximately $2–$3M ARR. Responsibilities include retention and expansion, platform adoption, executive relationship management, account planning, escalation resolution, renewal forecasting, and cross-functional coordination. The role also identifies expansion opportunities, presents business outcomes to C-suite stakeholders, drives complex initiatives to completion, and contributes to customer success playbooks and process improvements.

Own post-sales customer outcomes for a technical SaaS platform. Lead onboarding, architecture workshops, integrations, success planning, adoption, business reviews, renewals, and expansion. Build relationships with executives, platform engineers, and DevOps teams while providing credible guidance on Kubernetes, RBAC, tenant isolation, and cloud infrastructure. Identify risks and growth opportunities, articulate business value, and advocate for customer needs internally.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Leads post-sales delivery and customer success for strategic Microsoft customers. Builds customer and partner relationships, aligns Microsoft and partner resources to business priorities, drives cloud adoption and consumption, manages success plans and delivery programs, resolves blockers, tracks operational health, and communicates escalations. Translates customer needs into Azure, Modern Work, Dynamics, and cross-cloud solutions while coordinating stakeholders to achieve measurable business outcomes.

Own post-sale customer relationships, renewals, growth, adoption, onboarding, and executive business reviews. Serve as a trusted advisor and subject matter expert while advocating for customers internally with clinical, implementation, engineering, product, and support teams. Build customer champions, identify expansion opportunities, communicate value through data and stories, and ensure customers achieve desired outcomes from Sensi’s home-care solution.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).