Top Remote Support Engineer Jobs in NYC

Provide developer support for Supabase, handling cases from billing to implementation questions, while collaborating with engineering teams and improving support efficiency.

Provide developer support, triage cases, monitor feedback, improve support tools, and assist technical customers with Supabase services.

The Staff Product Support Engineer will design, optimize, and manage Hadoop and Spark applications, solve data challenges, and ensure operational stability in a 24/7 environment.

As a Support Engineer, you'll troubleshoot technical issues, manage support tickets, collaborate with teams, and maintain documentation. Emphasis on customer empathy is crucial.

As a Support Engineer, you will troubleshoot complex customer issues involving SQL queries, data pipelines, and integrations. Collaborate with engineering to resolve bugs, optimize performance in data sources, and develop tools to enhance customer response times. You'll also document insights and partner with teams to translate customer needs into actionable improvements.

As a Solutions Support Engineer, support customers with technical issues, troubleshooting, implementing solutions, and collaborating with teams. Responsible for on-call support and incident management.

As a Support Engineer, you'll troubleshoot integration issues, act as a technical point of contact, and build documentation for scalable support processes.

The Technical Support Engineer role involves resolving technical issues, optimizing customer experience, providing technical guidance, and enhancing product performance through customer feedback.

As a Staff Technical Support Engineer, you'll resolve complex customer issues, engage with engineering teams, communicate effectively, and ensure exceptional customer satisfaction while participating in on-call support.

The HPC Applications Support Engineer will bridge the gap between HPC technology and users, providing technical training, documentation, and analysis to enhance customer success and aid scientific innovation.

Provide technical support for PTC's Kepware product, manage support cases, create knowledge base articles, and collaborate with teams. Requires troubleshooting skills and a customer-oriented mindset.

The Senior Support Engineer will troubleshoot technical issues related to the Akeyless platform, support customers, and collaborate with engineering teams.

Provide developer support for Supabase, triage cases, improve efficiency, and communicate with technical customers in an open-source environment.

As a Support Engineer at Delve, you'll deliver real-time technical support, troubleshoot issues, guide customers through compliance workflows, and collaborate with engineering to enhance the support experience.

As a Senior Cloud Support Engineer, you will support cloud-based infrastructure, troubleshoot issues, and ensure service availability while maintaining customer satisfaction.

As a Technical Support Engineer, you'll identify and debug issues, maintain libraries, document evolving products, and enhance customer experiences with Jito Labs' MEV infrastructure.

Provide technical support for patient care solutions, assist in troubleshooting, collaborate on system issues, and guide field engineers and technicians.

The Technical Support Engineer provides customer support for the DigiCert One platform, resolves issues, and collaborates with teams for solutions.

The Senior Technical Support Engineer will provide innovative technical support, ensure customer satisfaction, and improve products and services in cybersecurity.

Provide high-tier technical support, resolve customer queries, support deployments of Pentera software, and perform cybersecurity assessments.

Happiness Engineers at Automattic provide customer support through email and live chat, advocate for customers, and help improve the customer experience. They are self-starters with customer service experience and WordPress knowledge, contributing to operational efficiencies and new initiatives.

As a Happiness Engineer, you will support customers via email and chat, improve customer experiences, and escalate issues while mentoring peers.

The Technical Support Engineer will troubleshoot customer issues, work with engineering to fix bugs, and improve AI workflows.

Manage technical support for robotic system deployments, troubleshoot issues, and enhance performance through software updates and configuration adjustments.

Provide world-class technical support and solutions to drive customer satisfaction. Collaborate with R&D and follow up on customer success.