Top Remote Retail Operations & Support Jobs in New York City, NY

The role involves developing commerce strategies, managing projects, analyzing data for insights, and improving efficiency in operations.

Manage the full development lifecycle of Owned Brands at Babylist, ensuring product quality, compliance, vendor relations, and risk management from concept to bulk delivery.

As Business Operations & Strategy hire, manage key initiatives, solve pressing problems, maintain financial models, and create presentations for leadership.

The Management Trainee Program prepares future leaders by training them in all business facets, including operations, sales, and finance, over 9-12 months.

The Director of Operations will drive strategic initiatives, manage operations in a fast-paced environment, improve processes, and lead cross-functional collaboration in scaling the business efficiently.

Manage the creative team's project pipeline, workflows, and DAM. Own Asana architecture, intake, capacity planning, vendor relationships, and process improvements while partnering with cross-functional teams to ensure on-time, channel-ready creative assets.

Provide L2/L3 IT support, manage Azure services, corporate network devices, Active Directory, and cloud infrastructure, ensuring reliable IT Security systems while collaborating in a global team.

Provide high-level administrative support to executives by managing calendars, coordinating travel, preparing materials, and ensuring effective communication between stakeholders.

Provide timely, accurate customer support across phone, in-person, and online channels. Research and resolve routine to complex inquiries, document interactions, educate customers on products/services, identify trends, assist with order/payment/eligibility/claims processes, perform QA testing as needed, and occasionally travel for events or client meetings.

Manage and triage customer support tickets, execute SOP-driven workflows, coordinate follow-up with cross-functional teams, document actions clearly, escalate when needed, and identify process improvements to maintain reliable day-to-day support operations.