Top Remote Retail Operations & Support Jobs in New York City, NY

The Operations Manager oversees site integration and operational efficiency, managing RSO teams and ensuring successful departmental setups across multiple facilities with a focus on continuous improvement.

The Supply Partnership Manager will manage strategic delivery provider relationships, ensuring operational excellence and driving performance by leveraging technical expertise and analytics.

Lead global pursuit desk and proposal management to win enterprise deals. Manage end-to-end RFP/RFI/RFx processes, oversee proposal automation and demo platforms, align with sales (SFDC) and cross-functional teams, track proposal performance metrics, support security/ESG due diligence, and mentor the pursuit/proposal team to scale repeatable capture and response operations.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

The Senior Manager of Ecommerce Operations will oversee Shopify store performance, manage customer experience, standardize operations, and implement efficiencies, ensuring seamless order fulfillment and compliance.

As an Accounts Receivable Administrator, you will process payments, reconcile accounts, investigate discrepancies, and provide customer support, ensuring efficient AR operations.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Short-term (3 month) remote contract to manually review, validate, and update records across multiple web-based CRM systems. Use Salesforce and Google Sheets to match and correct data, research unclear or missing information using internal/external sources, and collaborate with leaders to ensure accurate final deliverables.

Senior Director responsible for leading and scaling global ecommerce operational teams (content, localization, onboarding). Drives operational strategy, process optimization, AI-enabled automation, KPIs, governance, and cross-functional workflows to improve efficiency, scalability, and execution across Commercial Operations.

Provide global escalation support, resolve customer tickets, communicate effectively, and maintain updated partner data while meeting KPIs.