Landing a new customer feels great, but that honeymoon phase won’t last long if the client doesn’t find value in the product. This is where customers experience professionals come in. It’s their job to safeguard those high-stakes deals by leading hands-on product adoption and making sure platform features align with a client’s business goals.
Customer experience professionals help companies onboard new clients, improve product adoption, resolve challenges and strengthen relationships throughout the customer lifecycle. These responsibilities span customer success, account management, client services and customer engagement roles. Acting as strategic advisors, they tackle problems before renewals are at risk, delivering customer feedback straight to product teams.
It’s important work, and companies are willing to invest in those who can do it well. In New York City, CX professionals like customer success managers earn an average base salary around $103,000. Below, we’ll introduce you to some of the biggest companies that are actively recruiting customer experience talent to strengthen client relationships and grow key accounts.
Companies Hiring Customer Experience Professionals in NYC
Datadog
MongoDB
OpenAI
Samsara
Top Companies Hiring Customer Experience Professionals in New York City
Datadog gives its 30,000 clients a live view of their cloud performance and security status, allowing engineering teams to trace problems before they disrupt services. Based in Midtown’s Hudson Yards, the company hires customer success managers to help clients navigate its technical platform, adopt new tools, resolve implementation hangups and get the most out of their investment.
BlackLine makes cloud software that helps companies reconcile financial records and close their books each month without relying on spreadsheets and manual checks. Its platform is used by more than 4,000 companies worldwide, with customer success managers working alongside finance teams to automate time-consuming accounting tasks and track improvements to the financial close process.
Monday.com gives more than 250,000 customers a shared workspace to manage projects and automate workflows across teams. Founded in 2012 as DaPulse, the company launched commercially two years later before rebranding in 2017. Headquartered in Manhattan, it also offers an API for businesses to build custom integrations, dashboards and automations.
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UiPath uses robotic process automation and AI to offload repetitive work for more than 10,000 global customers to its fleet of software bots. Following UiPath’s acquisition of Peak AI, the company is looking for a customer success manager who can partner with account teams to help enterprise retail clients deploy agentic AI platforms that optimize pricing models and inventory allocation.
MongoDB builds a document-based data platform used by 67,000 customers, including 75 percent of the Fortune 100. Here, customer success managers partner with enterprise engineering leaders to deploy vector search for generative AI features. They also manage multi-cloud migrations on MongoDB Atlas while preventing performance bottlenecks as data workloads scale.
Forerunner builds geospatial software that helps local governments connect property records, flood risk data and infrastructure systems to make better decisions about climate resilience and public safety. Working with nearly 200 governments across the country, its customer success managers own accounts through onboarding and renewal, tailoring the platform to local needs while helping staff use its data to inform planning decisions.
Tech giant OpenAI brought generative AI into the mainstream with its conversational AI assistant ChatGPT. Now with 800 million monthly users, the company is building out its advertising business in New York City, seeks experienced customer success managers to oversee advertiser accounts and use campaign data to find opportunities for growth.
Rippling unifies HR, payroll, benefits and IT management into one platform. This allows its 20,000 customers to set up an employee’s pay, benefits, computer and work apps from a single system. Its customer success managers troubleshoot complex account issues and guide clients through milestones like open enrollment and year-end payroll while identifying product expansion opportunities along the way.
Samsara’s Connected Operations Cloud uses data from GPS trackers, vehicle cameras, driver behavior sensors and equipment sensors to help businesses monitor their fleets and facilities. According to current job listings, New York-based customer success managers oversee portfolios of 100 to 200 accounts, while helping mid-market clients connect Samsara’s SaaS platform within existing systems in order to find better ways to manage day-to-day operations.
Zocdoc connects millions of patients each month with in-network healthcare providers, filling last-minute appointments across 250,000 medical practices nationwide. From its Soho headquarters, the company expects customer success managers to know how to analyze booking trends and account performance data in a way that helps providers maximize booking volume.
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