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Artificial Intelligence • Enterprise Web • Machine Learning • Natural Language Processing • Software • Conversational AI • Automation
Build and ship full-stack features within small engineering Pods using Node.js, React, Golang, MongoDB, Elasticsearch, and AWS. Develop APIs, front-end interfaces, integrations, tests, and AI-powered capabilities. Collaborate with product, design, and senior engineers; participate in code reviews, production support, on-call rotations, and bug triage while growing technical, UX, and system-design skills.
Artificial Intelligence • Enterprise Web • Machine Learning • Natural Language Processing • Software • Conversational AI • Automation
Manage Kustomer’s internal technology stack, including Mac provisioning, zero-touch onboarding, hardware logistics, SaaS administration, and technical support. Resolve issues, improve self-service, automate TechOps processes, document procedures, manage vendors, and partner with Security on audits, compliance, and system improvements. Support Google Workspace, Okta, Jamf Pro, and related SaaS tools while helping scale secure, efficient internal operations.
Artificial Intelligence • Enterprise Web • Machine Learning • Natural Language Processing • Software • Conversational AI • Automation
Lead product strategy and roadmap for Kustomer's core platform. Gather customer and internal feedback, define features, collaborate cross-functionally, and drive end-to-end product delivery with focus on AI-enabled capabilities and measurable customer impact.
