Kustomer

HQ
New York, New York, USA
175 Total Employees
Year Founded: 2015

Articles about Kustomer

Featured Articles

Image: Shutterstock
Brigid Hogan Brigid Hogan
Published on April 10, 2025

Behind the Code: How Kustomer Built Its AI Agents to Transform Customer Support

Discover how Kustomer’s product and engineering teams collaborated to create AI Agents — a feature that enhances customer service with intelligent automation, powered by cutting-edge tools and a bold approach to innovation.

Built In Staff Built In Staff
Updated on April 10, 2025

Kustomer Appoints First President and Chief Operating Officer

Douglas Hanna joins the company with experience scaling customer service companies.

Article image
Author Unknown
Updated on April 10, 2025

Hone Your Skills at 1 of These Fast-Growing Companies

One of the best ways to grow in your career is to join a company that gives you the opportunity to make a real impact with your work.

Article image
Brand Studio Logo

All Articles

Brigid Hogan Brigid Hogan
Updated on April 10, 2025

Behind the Code: How Kustomer Built Its AI Agents to Transform Customer Support

Discover how Kustomer’s product and engineering teams collaborated to create AI Agents — a feature that enhances customer service with intelligent automation, powered by cutting-edge tools and a bold approach to innovation.

Image: Shutterstock
Brand Studio Logo
Author Unknown
Updated on April 10, 2025

Hone Your Skills at 1 of These Fast-Growing Companies

One of the best ways to grow in your career is to join a company that gives you the opportunity to make a real impact with your work.

Article image
Brand Studio Logo
Author Unknown
Updated on April 10, 2025

From Healthtech to Digital Lottery Tickets: 5 NYC Companies to Know

Built In NYC hit the pavement to find five local companies that have been gearing up for big moves this fall. Check it out — you may even find your next opportunity.

Article image
Brand Studio Logo
Author Unknown
Updated on April 10, 2025

Prepare for impact: How 4 NYC tech leaders drive innovation

Article image
Brand Studio Logo
Author Unknown
Updated on April 10, 2025

Energize your mind: 6 NYC tech companies on the hunt for innovative thinkers

NYC tech is home to some of the most innovative companies changing their industries — and the world — for the better.

Article image
Brand Studio Logo
Built In Staff Built In Staff
Updated on April 10, 2025

Kustomer Appoints First President and Chief Operating Officer

Douglas Hanna joins the company with experience scaling customer service companies.

Article image
Ellen Glover Ellen Glover
Updated on April 10, 2025

Facebook Is Acquiring NYC-Based Kustomer for a Reported $1B

This deal with Kustomer, which specializes in consolidating customer service communications, fits with Facebook’s larger shift toward “social commerce.”

Article image
Gordon Gottsegen Gordon Gottsegen
Updated on April 10, 2025

Kustomer’s $60M Series E Will Help It Expand Across the Globe

Kustomer recently opened a data center in Dublin, Ireland.

Article image

Recently posted jobs

4 Days AgoSaved
In-Office or Remote
2 Locations
Artificial Intelligence • Enterprise Web • Machine Learning • Natural Language Processing • Software • Conversational AI • Automation
The role involves architecting and building AI systems, developing autonomous agents, and collaborating across technical domains to enhance AI platforms.
4 Days AgoSaved
In-Office or Remote
2 Locations
Artificial Intelligence • Enterprise Web • Machine Learning • Natural Language Processing • Software • Conversational AI • Automation
Design and build full-stack web applications, collaborate with cross-functional teams, optimize performance, and contribute to AI-powered features.
5 Days AgoSaved
In-Office or Remote
2 Locations
Artificial Intelligence • Enterprise Web • Machine Learning • Natural Language Processing • Software • Conversational AI • Automation
Lead the End User Experience team, manage engineers, enhance platform capabilities, and drive product-focused engineering practices to improve customer interactions.