Jobs at Profound

As Senior Commercial Counsel, you'll negotiate contracts, create templates, and guide legal ops while monitoring compliance with regulations.

As the Product Manager for Web Presence, you'll own the marketing website, optimizing it for conversions, managing projects, and collaborating with design and engineering teams to enhance web performance and user experience.

The Product Manager will define the vision and roadmap for an AI-native content management system, overseeing its creation, review, and publication processes while collaborating with customers, engineering, and design.

Design and ship marketing, landing, and campaign web pages that reflect the brand. Partner with front-end and design engineers to take work from concept to production, prototype interactions and motion, work within and evolve the web design system, own key web initiatives, audit and refine the site, and occasionally extend work to email and social assets.

As Product Marketing Manager for Market Intelligence, you'll lead competitive and market analysis to shape strategies, messaging, and sales. Responsibilities include managing market insights, analyst relations, win-loss programs, and collaborating across teams for optimized product positioning and go-to-market strategies.

Lead end-to-end lifecycle strategy for acquisition, nurture, activation, and retention. Build and run lead nurture, re-engagement, and onboarding programs in HubSpot/Customer.io, implement experimentation and A/B testing, align with Demand Gen, Sales, RevOps, and Product, and own lifecycle reporting to drive pipeline and retention.

Partner across teams to build financial models, drive strategic analyses on pricing, investment, and growth, support international expansion, and lead high-impact ad hoc projects to inform business decisions.

Manage a portfolio of 45–55 mid-market customers as the primary advisor. Own onboarding, implementation, and success planning to drive measurable outcomes, collaborate with Sales/Product/Engineering, and develop scalable and white-glove strategies while becoming an expert in AI search and large language models.

Lead and build the company's deal desk end-to-end: validate pricing and deal structure, QA order forms, manage quote-to-sign workflows, enforce approval matrices and playbooks, maintain CRM/CPQ/CLM hygiene, run deal audits and metrics, partner with Sales/Finance/Legal, and design AI automations to reduce manual work and speed deal velocity.

Serve as primary advisor for 25–35 enterprise customers, owning onboarding through measurable outcomes. Conduct strategic reviews, identify opportunities and risks, build stakeholder relationships, become an AI search and LLM expert, multi-thread engagements, and partner with Sales, Product, Engineering, and Account Management to optimize implementations and resolve technical challenges.

Partner with Sales, Product, and Engineering to deliver scaled, tech-touch customer success for SMBs. Own onboarding, automation, and full customer journeys to drive adoption and measurable business outcomes while collaborating to resolve technical challenges and align value delivery with commercial goals.

The Sales Proposal Specialist will manage the proposal process for enterprise deals, coordinate security questionnaires, and collaborate across teams to ensure successful submissions.

As Strategic Partnerships Manager, you'll develop partnerships, execute deals, collaborate cross-functionally, manage relationships, and drive market intelligence initiatives.

Lead and develop a team of Engagement Managers to drive implementation, adoption, retention, and expansion across scaled SMB and mid-market accounts. Build and evolve playbooks, automation, health scoring, and lifecycle motions; partner with Product, Engineering, and Data to prioritize roadmap and tooling. Own team metrics, recruit and coach talent, and ensure scalable, measurable customer outcomes using both human and automated touchpoints.

Build and own the product analytics foundation: define core metrics, model data, create dashboards for funnels/retention/activation, analyze user journeys, respond to customer analyses, and partner with engineering on event instrumentation and data pipelines to ensure high data quality.

In this role, you'll manage GTM metrics, optimize sales processes, forecast revenue, and implement analytics tools while collaborating across departments.

Lead and build Profound's end-to-end talent function to double headcount while preserving hiring quality. Design data-driven recruiting systems, partner with founders on hiring plans and scorecards, codify hiring bar, own employer brand, build global recruiting infrastructure, and remain hands-on sourcing and closing key hires while growing a high-leverage talent team.

Lead product operations by managing feature launches, customer feedback, sales enablement, and adoption metrics. Build documentation and keep all teams aligned.

Oversee and enhance Profound's real estate and workplace operations, ensuring efficient space utilization, culture promotion, and smooth office functioning across locations.

Own and build Profound's security posture across cloud, platform, and corporate environments: harden AWS, run SOC 2 Type II compliance, integrate security scanning into CI/CD, manage vulnerabilities, detect and respond to incidents, run access reviews, maintain risk register, and build practical security policies and incident response.