The NEX Functional Lead is responsible for defining the strategic direction, roadmap, and process design for NEX (the Customer Relationship Management platform) supporting the HD Gas Power Services business. NEX acts as the centralized system of record for the entire commercial lifecycle, consolidating lead data, pipeline visibility, and customer interaction history. This role partners closely with business leaders, operations, and DT to translate business needs into actionable platform strategy and long-term improvement plans. The position plays a critical role in ensuring the platform evolves to support growth, efficiency, and a better user experience.
Key Responsibilities
Define platform strategy and multi-year roadmap priorities aligned to business and commercial goals
Lead discovery efforts to understand business needs, pain points, and future-state requirements
Develop high-level business requirements and process design recommendations
Partner with cross-functional teams to shape solution concepts and support decision-making
Prioritize platform enhancements and improvement opportunities based on business value and impact
Support governance forums and provide recommendations on platform direction, scope, and sequencing
Monitor adoption, user feedback, and process performance to identify opportunities for improvement
Align platform decisions with broader commercial strategy, integration needs, and downstream impacts
Actively monitor the platform vendor roadmap — identify standard functionality releases that could replace custom-built solutions and bring recommendations to avoid over-customization
Drive platform adoption – determine if gaps are due to a process design issue, a training gap, or a leadership engagement issue
Required Qualifications
Education: Bachelor’s degree or equivalent experience
Minimum of 4 years experience supporting Commercial Operations, Sales, Process Excellence or a related field.
Minimum of 4 years experience with CRM (NEX) systems.
Ability to develop business requirements, map processes, and translate business needs into system solutions
Experience working with cross-functional stakeholders across business and technical teams
Preferred Qualifications
Background in commercial operations or sales operations
Experience supporting business transformation or process redesign initiatives
Strong understanding of integration-dependent business processes
Experience in sales operations or commercial operations
Strong oral and written communication skills
Strong interpersonal and leadership skills
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
For candidates applying to a U.S. based position, the pay range for this position is between $128,400.00 and $213,900.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on June 01, 2026.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
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