Jackpocket gives lottery fans an easy, secure way to order lottery tickets from their phone.

Customer Support Associate (Part-Time)

Sorry, this job was removed at 9:41 a.m. (EST) on Tuesday, May 28, 2024
Find out who's hiring remotely in Greater NYC Area.
See all Remote Customer Success jobs in Greater NYC Area
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.

As a Customer Support Associate, you will serve as an expert resource for Jackpocket end users. You will handle incoming inquiries and requests across multiple channels with the goal of providing outstanding support and delivering the best customer experiences possible. The ideal candidate will have an outgoing personality, excellent communication skills, and experience with support platforms and social media channels. 


  • Respond to all customer inquiries and support requests across multiple channels and ensure user’s needs are met and issues are resolved
  • Manage ID verifications, ACH requests, chargebacks, and other day to day operational functions
  • Communicate with end users via phone, voicemail, in app and web messaging, email, and social media and ensure positive customer experiences
  • Collaborate across internal functions and external third parties to resolve complex issues
  • Continually build and maintain expert level product knowledge


  • Prior B2C high volume support experience 
  • Proficiency with CS platforms such as Helpshift or Zendesk
  • Excellent communication skills both verbal and written
  • Bilingual proficiency in English and Spanish
  • Experience communicating with customers via social media, app store reviews, etc.
  • Familiarity with payment processing systems and dispute resolution (ACH, credit cards, chargebacks, etc.)
  • Willing and able to work flexible and/or extended hours (evenings/ overnight)

The starting rate for this role is $28 per hour

This is a part-time non-exempt position eligible for overtime under FLSA requirements. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact [email protected].



See More
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Jackpocket Perks + Benefits

Jackpocket Benefits Overview

Competitive salaries; health benefits up to 100% coverage; stock options; generous PTO; sick days, and holidays; 401K matching; flex work schedule & remote work options; commuter benefits; career growth and promotion from within; snack & meal perks; wellness benefits: Citi Bike, Headspace & Teladoc memberships to name a few!

Volunteer in local community
Partners with nonprofits
Jackpocket partners with nonprofits like Broadway Cares and Foster Dogs NYC!
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Documented equal pay policy
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Every other friday we provide catered lunch as part of our "Friday Wins" meeting.
Company-sponsored happy hours
Pet friendly
Professional Development
Job training & conferences
Jackpocketeers can take advantage of professional development opportunities like attending job-related conferences and seminars.
Lunch and learns
Promote from within
Online course subscriptions available
Paid industry certifications

More Jobs at Jackpocket

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about JackpocketFind similar jobs like this