Oversee shelter operations and directly supervise shift supervisors. Manage contracted maintenance and security, staffing schedules, training, client services, crisis intervention, inspections, work orders, incident investigations, reports, inventories, vendor activity, compliance audits, vehicle maintenance, and operational documentation. Ensure regulatory compliance, service quality, staff performance, safety, and effective collaboration with internal departments, vendors, government agencies, and community partners.
About Us: Acacia Network, the leading Latino integration care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, and great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing, and community-building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland, and Puerto Rico.
POSITION OVERVIEW:
Provide direct supervision to the Senior Shift Supervisor/Shift Supervisors. Assist Program Director with the oversight of the Operations Department, contracted building maintenance, and contracted security along with monitors their tasks and goals. This includes, but is not limited to, record keeping statistical, site coverage, investigations, building maintenance, and client care/crisis intervention. Provide emergency first aid/CRP assistance when needed. Related duties as assigned.
Salary for Director of Operations is $60,611.02 -$70,00.00/Annually based on relevant experience.
KEY ESSENTIAL FUNCTIONS:
Work Performance:
- Supervisor and coach ensure high quality service delivery, including participation in monthly departmental meetings and schedules supervision
- Ensure that supervision subscribes to the established format and reviews tasks outlined by the position.
- Meet all training standards, and schedule regular training sessions to ensure all subordinates meet training standards
- Lead subordinates in crisis presentation and intervention techniques
- Ensure 100% of clients maintain access to client services (meals, laundry, toiletries, etc.)
- Maintain knowledge of, and ensure compliance with Part 491 Regulations, the Callaghan Decree and those of all funding sources
- Maintain working knowledge of all technological systems utilized by the program and its affiliates
- Maintain working knowledge of strengths and challenges of subordinates and have a working plan as to how to address those challenges
- Maintain strong collaborative relationship with all providers affiliated with ANH
Reporting and Documentation:
- Complete, review and ensure timely submission of all internal and external reports
- Ensure work outputs are of substance
- Review and track work order submission and completion
- Review and track all incident reports
- Review and update monthly building schedules inclusive of securing appropriate certifications (operations, maintenance, security, DHSPD)
- Complete monthly building inspections
- Track visits and all services rendered by vendors/contactors
- Complete audit of Fire Safety records
- Complete monthly inventory of client supplies
- Produce meeting minutes for each departmental meeting conducted
- Conduct and document supervision of all direct reports
- Provide staff with Corrective Action Plans (CAPs) to ensure satisfactory work performance and progressive disciplinary action when required
- Review and document follow up of all operational complaints/grievances
- Conduct audit of operational tasks including: bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, dorm inspections, facility logbook, incident submission, etc.
- Ensure timely completion of all investigations pertaining to Operations
- Maintain van schedule
- Conduct vehicle inspections and ensure vehicle maintenance
Engagement:
- Ensure the best customer service is provided to every client
- Hold each client and staff’s information in the highest confidence
- Ensure compliance with behaviors outlined by ANH’s Standards of Conduct, Code of Conduct, and Workplace Civility Policy
- Model appropriate behaviors for clients and staff
Time and Attendance:
- Adhere to work schedule and ensure adherence to Operations, Security and Maintenance schedule by relevant staff
- Avoid unscheduled absences
- Review and manage hours allotted to the department and respond to time off requests
- Utilize time management skills to prioritize tasks and ensure completion of work in a reasonable timeframe
Professional Conduct:
- Perform job duties with quality
- Lend interdepartmental support in times of need
- Adhere to the Dress Code Policy
- Model appropriate behaviors for staff
- Be a resource to staff and colleagues
- Maintain open lines of communication with all departments, vendors, IVC, DHS Administration, ANH Administration, and partners within the community
REQUIREMENTS:
- HS Diploma/Equivalent
- F-80 Certificate
- Food Handlers Certificate
- CPR & First Aid
- Overdose Prevention Rescue Training
- Mental Health
- CARES (Getting Started & Bed Management)
- Basic computer skills (MS Office)
- Knowledge of internet and email services
*Acacia Network is an equal opportunity employer*
Acacia Network New York, New York, USA Office
300 E 175th St, New York, New York, United States, 10457 5833
Acacia Network New York, New York, USA Office
New York, United States
Acacia Network New York, New York, USA Office
New York, United States
Similar Jobs
Fintech • Information Technology • Software • Financial Services
The job description is not yet available. Based on the title, this role appears to lead operational activities supporting product, engineering, and technical solutions teams.
Events • Food • Travel • Hospitality • Hotels & Resorts
Leads engineering operations across Hilton’s managed hotels in the Americas West region. Provides guidance on facility issues, inspections, compliance, capital planning, new openings, transitions, vendor management, and sustainability initiatives. Partners with hotel and corporate leaders, owners, contractors, and suppliers to improve facility performance, maintain brand standards, and execute regional engineering assessments and capital projects. Requires extensive hotel engineering, facilities management, and regional property operations experience, with travel up to 75%.
Fintech • Software • Financial Services
Manage the operational and administrative functions of a fund of funds, including investor subscriptions, cash and liquidity, NAV review, reporting, audits, tax coordination, risk and exposure monitoring, service-provider oversight, compliance support, investor due diligence, and process development. The role partners with investment, finance, accounting, legal, compliance, and external administrators, with potential progression to COO.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
