A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves over eleven million students in all 50 states.
Salesforce Administrator- Service Cloud, will be responsible for the configuration, support and maintenance of the Salesforce Service Cloud. This role will work with the Service Cloud Product Owner, customer facing service teams and support teams, and technology representatives to maintain and improve the application.
Responsibilities:

• Manage the day to day operations and maintenance of Salesforce Service Cloud objects, customer portal, and related objects
• Support and maintain Service Cloud features like case assignments, routing rules workflows and triggers
• Help translate Customer Service business requirements to technical specifications
• Perform application updates and audits to ensure the proper functioning of the system
• Configure and customize related Salesforce.com objects and attributes (Sales and Service applications)
• Manage user permissions and access rules for internal and customer facing users.
• Create and manage custom fields, objects, attributes, layouts, and list views

Basic Requirements:

• Certified in Salesforce.com Administration or equivalent
• Experience with Salesforce Lightning
• 3+ years of experience administering Salesforce
• Basic knowledge of customer service and support best practices
• Bachelor's degree in technology or equivalent experience
• Experience working in Agile development environments required
• Experience effectively debugging and testing user issues within the SFDC environment
• Experience with building automation and configuration based solutions

Preferred Skills & Experience:

• Familiarity with Salesforce Force.com application building
• Ability to learn and adapt quickly in a dynamic environment
• Excellent communicator with strong partner management skills
• Capable of working with a mix of in person, remote and offshore team members
• Ability to work across several lines of business to achieve long term organizational goals
• Strong written and verbal communication skills to interact with a wide audience: IT, development, product management, operations, account support, vendors/partners, customers, and management
• Excellent communication skills with the ability to present non-technical details to a technical audience
• Experience with Google Suite (Google Docs, Google Spreadsheets, Google Slides), Slack, Trello, and other business tools software as needed
• Critical thinker with strong analytical and problem-solving skills

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.