Front Desk Receptionist

We’re dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We’ve become the leading independent nonprofit in children’s mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow’s breakthrough treatments. 

Child Mind Institute is looking for an experienced individual to join our team as a Receptionist. You will work with the clinical and administrative teams to greet staff, patients, their families, and guests during their visits at Child Mind Institute.  This is a full-time, Monday through Friday position.  We are hiring for the 12:00pm - 8:00pm shift.

 Reporting to the Clinical Operations Manager, this is a fully on-site, non-exempt, full-time position located in our NYC headquarters office. 

• Provide an outstanding patient experience for families receiving care at Child Mind Institute.

• Welcome, check-in and route patients, guests and staff to their appointment location.

• Maintain waiting areas ensuring readiness, cleanliness and supplies are available.

• Answer and redirect the general phone lines providing exceptional customer service to callers.

• Assist with scheduling intake calls for new patients with the intake coordinators.

• Ensure proper opening, closing and safety procedures are met throughout the workday

• Score psychological assessments and provide final reports to clinicians in time for clinical sessions.

• Follow HIPAA guidelines and strictly protect personal health information.

• Other job-related tasks as assigned

• Bachelor’s Degree and 1+ year experience or an equivalent combination of education and experience.

• One year (or more) of administrative or office experience

#LI-on-site

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting. 

The Child Mind Institute is committed to creating an inclusive culture where all employees feel welcomed and valued.  

The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex  stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.