Head of Seller Experience & Private Sales Operations, Americas

THE ROLE

This role will be responsible for the day-to-day management and operational function of the Pre-Sale and Private Sales/Marketplace teams. Candidate will mitigate risk to the business in key areas by providing ongoing practical support, guidance, leadership and ensuring comprehensive starter/refresher training and oversight with Pre-Sale Managers. The role will also oversee relevant in-depth reviews of process and systems, drive forward efficiencies and promote consistency by ensuring adherence to company policies and best practice.

RESPONSIBILITIES

• Provide day-to-day support, guidance, and leadership to Pre-Sale Managers and wider Pre-Sale Coordinator teams including recruitment, onboarding, proper coverage, goal setting and performance reviews
• Work closely with Service Operations Management team in reviewing processes and implementing improvements to enhance workflow and service levels and scoring
• Communicate on behalf of Pre-Sale Operations across the global business and respective Heads of Seller Experience to ensure efficiency and consistency in standard operating procedures and goals
• Engage with GMs, BD/BM group, and Sale Directors on required actions, shared workflows and any departmental issues
• Partner closely with Post-Sale, Shipping, Accounts Receivable, and Bids & Client Services teams to improve client administrative journey and strive to innovate constantly with this aim
• Responsible for completing end-to-end process reviews of pre-sale workflows to identify and improve processes enabling an optimal end-state workflow
• Support projects across the business including Inactive Inventory Initiative and work closely with Service Operations Managers to meet inventory targets and review
• Implement and communicate company directives and policies, including compliance due diligence standards and requirements, corporate governance
• Serve as key stakeholder and business owner for Pre-Sale and identify and prioritize technology requirements
• Assist Managers and Coordinators with any escalations or complex client issues, consignments, inbound shipments, RTCs, compliance escalations, contract/legal escalations
• Aim to develop client self-serve, reduce touchpoints, facilitate all consignor administrative procedures internally and externally
• Maintain P&L ownership and manage variable costs (OT,T&E) and work with Finance to develop and set the annual budget while forecasting changes on a quarterly basis
• Work constantly with other stakeholders in Service Operations, Logistics, and Operations Leadership to improve processes and improve client experience

IDEAL EXPERIENCE & COMPETENCIES

• Working knowledge of Sotheby's systems and procedures is essential
• Well-organized, enthusiastic and proactive with a flexible approach, stress resistant
• Proven management skills, creative problem solving and excellent interpersonal skills
• Strong work ethic, able to work both independently and part of a team
• Able to maintain highest standards of confidentiality and client service

The proposed base salary for this position ranges from $85,000-$95,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.