Employee Engagement & Culture Manager
Renting a home is the world's oldest subscription service. People spend thousands of dollars every month for an experience that is outdated, inconvenient, analog, impersonal, and leaves a lot to be desired. Latch is working to make every building better, and while we've methodically executed this mission since our founding with great success, we're just getting started.
Leveraging our knowledge from companies like Apple, BCG, and IDEO, we’ve rethought how people interact with space. Latch delivers a full-building operating system designed to help owners, residents, and third parties like guests, couriers, and service providers, seamlessly experience the modern building. We’ve done this by combining software, devices, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.
The next chapter of the Latch story will be our most exciting yet, and we’re looking for more talented team members to help fuel our growth.
As the Manager Employee Engagement & Culture, you will take the lead on creating our Culture & Engagement strategy and will build and drive initiatives and activities promoting our core Culture and Values. You will also be responsible for mapping our key employee engagement fundamentals and differentiators, defining our strategy for collecting our employees’ voice.
Responsibilities:
- Create roadmap centered around initiatives leveraging employee data to implement strategies that promote and achieve high engagement and thriving culture
- Design and own the on-boarding experience driving assimilation and engagement.
- Research and recommend the approach for surveying employees and taking action: topics, frequency, ownership, communication etc.
- Partner with our External Communications + Social Media team on the development of an external-facing strategy to promote our employer culture to candidates, organizations, suppliers, customers, investors etc.
- Own surveys recognizing the company as a best place to work.
- Support the Implementation of company-wide and/or departmental action plans based on Pulse Surveys, Glassdoor reviews, eNPS, and any other listening forums
- Lead enterprise-wide change initiatives aimed at supporting associate engagement and culture journey.
- Support programs that aim towards reducing turnover, increasing productivity and enhancing employee experience
- Work closely with Talent Acquisition team to ensure engagement strategies are embedded in recruitment strategy
- Champion our values through creative implementation across our remote organization including planning and facilitating engagement activities across the company.
- Identify and facilitate virtual events and activities for our remote teams that drive engagement and reinforce culture
- Measure impact and progress of core programs and make recommendations based on results for future areas of focus.
Requirements:
- 5 years of professional experience with a focus on employee engagement, employee experience, or other related HR disciplines
- Experience in designing and deploying employee surveys and/or facilitation of company-wide post survey action planning
- Demonstrate strong communication and people skills (verbal, written and listening)
- Exceptional organizational skills, multi-tasking capabilities and detail oriented
- Must be able to project manage and meet deliverables
- Experience in leveraging existing tools and introducing new tools and platforms
- Demonstrated people leadership and collaboration experience.
- Ability to build relationships and gain the confidence of key stakeholders and team members.
- Ability to prioritize, organize, and coordinate multiple projects simultaneously.
- Superior attention to detail, ability to meet tight deadlines, and manage multiple competing priorities.
- Must be passionate about contributing to an organization focused on continuously improving employee experiences.
- Must embody and demonstrate company values and culture
Founded in 2014, Latch now has 400+ team members working to make spaces better places to live, work, and visit.
We offer unlimited Paid Time Off, a comprehensive benefits package, mental health support, and an environment where employees are surrounded by creative, empowered, and dynamic peers.
In conjunction with our core values: Contagious Determination, Humility, Trust, Inclusion, Action with Intent, and Privacy, we approach our work with care and a sense of duty, to make the world a better space.
We embrace diversity and strive to create an inclusive and equitable environment for all.
Latch has over 100 employees and is subject to OSHA guidelines that require all employees be vaccinated against COVID-19.
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