Yotpo is a high growth SaaS business primarily focused on the Direct To Consumer ecommerce market, with four global locations and $101M in funding from investors including Bessemer Venture Partners. Our culture is one in which entrepreneurship is deeply embedded. In fact, numerous team members run their own businesses nights and weekends. Each person’s contribution day in and day out directly impacts company growth as a whole. We are driven to become better in everything we do, and we do so by learning and growing from one another.

Yotpo leadership wants to become a destination for go-to-market talent where people develop their skills, knowledge and experience base especially quickly, get stretched by additional responsibility and mobility, and become exceptionally productive and marketable as a result.

While we will look to the Learning & Development leader to define the function's objectives, the Yotpo leadership team seeks to establish this function to:

1. Get employees comfortable, confident and productive in their role, as fast as possible, by providing high quality and cost efficient training
2. Enable continuous productivity improvements in every high leverage GTM role
3. Create culture of continuous learning and teaching - employees feel both actively developed and compelled to develop those around them
4. Be recognized externally for developing top GTM talent with D2C experience

Understanding that this is a tall order, we intend to start small and build on our successes, layering in additional competencies, as well as roles and their respective lifecycle stages.

The Role:

The single most impactful hire on Yotpo's growth in the next eight quarters, the Global Head of Learning & Development will establish and scale this global function working closely with Yotpo's GTM leaders.

Reporting initially to the SVP of Worldwide Sales, the Global Head of Learning & Development is a key member of the go-to-market management team. Ultimately, this position will drive value across all organizations and geographies, will be a force multiplier for Yotpo's growth, and could report in the future to our Global Head of People if/when we hire one. We are seeking an individual who has developed and executed a successful global Learning & Development strategy.

Responsibilities:

• Own the global Learning & Development vision, mission, strategy, business plan, goals and resulting execution to implement dynamic learning systems that are integral to the success of the organization
• Collaborate with Yotpo’s executive management team and work closely with the Sales, Marketing, Partner and Client Success functions to achieve desired business results and to target and implement program improvements
• Align and develop resources to deliver on the strategy (subject matter experts, L&D team members, vendors, program budgets, technologies, etc.)
• Develop the infrastructure for all training and development programs by establishing standardized methods and procedures for delivery, evaluation, measurement and reporting
• Design and implement training programs, consistent with best practice and innovative approaches, to address new hire on-boarding, new product/practice introduction, new role transitions and general proficiency building
• Develop assessments that measure learner outcomes including productivity
• Develop blended and scalable training solutions, evaluating both face-to-face and virtual solutions, for delivery to a large audience throughout the globe, making learning an unforgettable experience.
• Collect and analyze data to continuously improve and expand programming across the functions supported as well as to address development needs for high-volume roles
• Attract, develop and retain world-class talent

Requirements:

• Bachelor’s degree in business or related field with Masters preferred
• 7+ years professional experience in management of corporate learning programs
• Ability to apply sound learning principles, agile methods, learning technology and program management skills together in the design, development and maintenance of learning programs
• Global program administration and coordination, including classroom facilitation experience
• Experience working with a variety of external suppliers/vendors for training
• Instructional design skills; familiarity with adult learning principles
• Experience working with learning support technology, such as eLearning software, virtual classroom technology, 3rd party learning applications, etc.
• Strong project management and organization skills
• Systems thinking; able to recognize patterns and trends in data, content and customer needs which will drive program design and delivery
• Influencing and relationship building; builds a network of experts and resources to support programs
• Creative problem solver; naturally curious and can quickly research issues
• Excellent written and verbal communication skills
• Demonstrated ability to work with executive level stakeholders
• Can successfully deal with a fast-paced environment with competing priorities across multiple stakeholders

Why Yotpo:

• The best technology: Yotpo has set the industry standard with the most cutting-edge solutions for user-generated content, visual marketing, loyalty programs and referrals. Our platform runs on an A.I. engine that dramatically revs up efficiencies and conversions across every application. We innovate in-house or we acquire. No matter how we need to get it done, we’re going to give brands everything they need to win in a customer centric-world.
• The best brands: We work with some of the most disruptive, progressive and beloved brands in commerce today, from digital-native darlings like Away Travel, Glossier and UNTUCKit to enterprises like Bob’s Discount Furniture and the 1-800-Flowers family of brands.
• The best partners: The Yotpo platform offers the most integrations in the commerce ecosystem. Official partnerships with the likes of Google, Facebook, Shopify Plus and Magento, an Adobe company, empower eCommerce and marketing pros to do their jobs more efficiently and effectively.
• The best people: As Crain’s New York Business put it: Yotpo is a Best Place to Work. We earned this honor for our focus on diversity and inclusion; individualized attention, rewards and recognition; and beefed up benefits including monthly catered lunches, stocked kitchen and bar, 401k matching, summer flex days, commuter benefits, generous PTO, dental/vision/health insurance, life insurance, referral program, company outings and happy hours, puppies, and so much more!

About Yotpo:

Yotpo provides brands with everything they need to win in a customer-centric world. Yotpo’s suite of integrated solutions for user-generated content marketing, loyalty, and referrals helps commerce companies accelerate growth by enabling advocacy and maximizing customer lifetime value.With Yotpo, brands can effectively leverage social proof to increase trust and sales, cultivate loyal customer advocates, and make better business decisions based on customer feedback. Yotpo proudly serves thousands of brands including Away Travel, Glossier, and MVMT. An official partner to Google, Facebook, Instagram and Shopify, Yotpo has raised $101 million in funding and employs over 300 employees globally.

Yotpo champions diversity - we welcome and employ people regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.