JPMorgan Private Client Business Practices - Program/Project Manager, Vice President

Job Description

Are you passionate about: making an impact; building end-to-end processes and solutions; enabling the team to deliver an exceptional client experience all while protecting the firm, its employees, and customers? Join the JPMorgan Private Business Practices Team, where you'll have the opportunity to lead impactful projects, collaborate with industry experts, collaborate with leaders across lines of business, and shape the future of our new business. 

 As a Private Client Business Practices Program/Project Manager within the JPMorgan Private Client Business Practices Team, you will be an emerging leader with strong analytical and problem-solving skills, a high degree of intellectual curiosity and a willingness to “roll up their sleeves” in a wide variety of activities.

 Work closely with JPMorgan Private leadership and partners to organize, manage and oversee a variety of activities aligned with our Private Client business model. You will work closely with peer groups across the Consumer and Community Bank and Asset & Wealth Management Lines of Businesses and other cross functional teams to plan, coordinate and deliver initiatives.

Job Responsibilities

• Business Objective: Establish/enhance requirements for metrics (KRI/KPI) used to determine Control health of the business 
• Project Management: Manage smaller projects supporting the JPMorgan Private Client agenda and the implementation of processes and controls.
• Analysis: Generate operational insights by analyzing process data and identifying trends, inefficiencies, and opportunities for improvement. 
• Relationship Building: Establish strong working relationships with workstream leads, business stakeholders, peers, and subject matter experts.
• Thought Leadership: Act as a Thought Leader to drive problem-solving and identify business solutions.
• Communication: Operate as the voice of the project, producing or contributing to various reporting needs, and facilitating meetings at the business, operational, and project levels.
• Data Analysis: Review data and metrics related to the business with a focus on risk mitigation and program success.
• Communication/presentation: Influence business leaders and stakeholders in a meaningful and actionable manner with excellent written and verbal communication skills

Required Qualifications, Capabilities, and Skills

• Education: BA/BS degree required
• Experience: 5 + years of project management and process design experience within the Consumer/Business Deposit, Home Lending, or Wealth businesses 
• Organizational Skills: Highly organized and detail-oriented with a structured/analytical approach to problem-solving and the ability to help drive decisions.
• Communication Skills: Excellent written and verbal communication skills with the ability to work with senior management and create executive-level presentations; strong proficiency in MS Suite of products is a must.
• Insights: Proven ability to deliver actionable insights that drive operational improvements. 
• Teamwork: Team player with the ability to build strong cross-business relationships
• Adaptability: Ability to work autonomously to drive change, demonstrating flexibility and adaptability to shifting priorities; effectively manages competing priorities to achieve optimal results in a fast-paced, results-driven environment.
• Influence: Ability to effectively influence without direct authority

Preferred Qualifications, Capabilities, and Skills

• Expertise: Proficient knowledge of control and risk management concepts and experience working within Control framework and platforms (CORE, ELA, Obligation mapping)
• Expertise: Proficient knowledge and utilization of Excel (e.g., formulas, pivot tables) and generally understanding of data structures to aid in the creation of business rules 

• Cultural Fit: Passionate culture carrier with grit, tenacity, customer obsession, and a balanced focus on ‘the what’ and ‘the how’

  
  

Location:

• This role can be based in New York, NY; Columbus, OH; or Plano, TX

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans