Mission Director (Enterprise Migration Program Manager)

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
The Mission Director (Enterprise Migration Program Manager) is a strategic PMO, Project management office, focusing on defining the path to cloud and managing customer cloud launch journeys for our strategic customers. They are responsible for ensuring overall coordination across SMEs within the business, ensuring customers achieve their cloud objectives and Atlassian value, and they will aggregate and prioritize product insights & feedback.
In practice, this involves coordinating Atlassian cross-functional experts from Sales, CSS, Product and Engineering to deliver the best solution to the customer for their cloud adoption and migration journey. The MD's role is largely internal facing but does interface with customer in key milestones (customer workshops, exec sponsor alignment meetings, QBRs, escalations, and any calls that are crucial parts of the customer's journey to cloud).
Why should you apply to this role?
You'll be working with Atlassian's largest, most complex, and most interesting customers as they execute on their most important Atlassian initiative in history, a migration to the cloud.
You'll be the glue across the guidance, the requirements and the execution of the migration. You will also advocate as a strong voice of the customer within Atlassian.
You will be partnering closely with cross-department teams to provide consultative support to a select number of our largest customers, drive value in customer engagements through prescriptive insights and methodologies, while identifying opportunities to build and mature our products, tooling and platform.

• Take responsibility for strategic customers migration programs, build a path to cloud, and organize and implement deliverables to meet establish milestones on time. Actively creates alignment between our customer objectives and broader Atlassian organizational goals.
• Works with subject matter experts across the organization to develop and drive effective mitigation plans to program risks and blockers.
• Has a strong understanding of customer segment needs, and reliably demonstrates the ability to align their work to address those needs. Regularly drives action-oriented recommendations from customer data, research, and findings. Isn't afraid to challenge the status quo and initiates action for change based on new customer insights.
• Strategically communicates to both internal and external stakeholders; Champions and communicates the vision to peers and stakeholders with conviction, driving a shared understanding and commitment to our objectives, and inspiring others towards goal achievement.
• Strong communication skills that drives information clearly across varying internal and external executive audiences.
• Exhibits exceptional active listening skills, asking insightful questions to fully comprehend the customer needs and expectations, and ensuring all communication is clear and accurate.
• Ability to apply an understanding of the Atlassian products and services provided, how each product works, and the business value it brings against the strategic needs of the customer.
• Proactively stays ahead of industry trends and innovations and integrates knowledge into strategic customer interactions and advisory roles.
• Proactively identifies key business problems and delivers creative solutions to address customer and Atlassian opportunities.
• Foster a culture of continuous learning and improvement by optimizing processes and taking the initiative to share knowledge with others on the team through mentoring and coaching.
• Demonstrates strong teamwork skills and consistently contribute to a collaborative team environment.

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $156,300 - $208,400
Zone B: $140,700 - $187,600
Zone C: $129,800 - $173,000
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .