Please note: All roles at Rhino are remote, and there will be no future in-office mandate.

Exactly 45 billion dollars is locked up in cash security deposits. We prove that there’s a better way. Rhino is bringing financial flexibility to renters everywhere.

We give renters a choice in a transaction that never offered choice before. We replace upfront security deposits with affordable insurance that saves renters hundreds and thousands of dollars. To date, we have saved renters over $150 million and are trusted in over 1 million homes across all 50 states. 

Founded in 2017 and VC backed, Rhino's mission is to utilize technology to offer products and services that break down financial barriers and offer a win-win solution for both renters and property owners/managers alike.

As a Subrogation Analyst at Rhino, you’ll assume a critical role on a driven team that is transforming the insurance claims experience.

In this role you will:

• Develop best-in-class claims experience skills including investigation, resolution and operations. 
• Connect with customers through multiple contact channels including ZenDesk, email and phone.
• Negotiate payment arrangements and deliver solutions to help customers resolve balances.
• Document clearly and concisely all relevant activity on assigned customer files and make recommendations for additional activity as appropriate.
• Provide timely and accurate review and reporting of collections activity to internal and external stakeholders.
• Escalate issues internally and direct the activities of external legal and collection resources as required
• Provide ongoing support to the Claims Team as needed.

We’re ideally seeking:

• 0-3 years of professional experience, preferably at insurance, start-up, or real estate company.
• Strong customer service and analytical skills.
• An all-around team player who is detailed oriented and an excellent communicator (verbal/written).
• An understanding of basic insurance concepts, claims, policy coverages, and subrogation.
• You feel at home using G-Suite, Microsoft Office, Slack and modern workplace technology.
• Flexibility - We are disrupting an industry so changes to traditional processes should be expected

Benefits:

• Competitive compensation and 401k 
• Unlimited PTO to give our employees a little extra R&R when they need it  
• Stock option plan to give our employees a direct stake in Rhino’s success
• Comprehensive health coverage (medical, dental, vision)
• Remote Work Program to allow for flexibility between home and the office
• Generous Parental Leave to create a family-friendly culture
• Wellness Perks (Gym, Classpass, & Citibike Memberships)
• Commuter Benefits through a Flexible Spending Account
• Fintech Equality Coalition Founding member

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