Please note: All roles at Rhino are remote, and there will be no future in-office mandate.

Our mission is to give renters everywhere greater financial freedom to plan and enjoy their lives.

Our first product eliminates cash security deposits and puts more money back in renters’ pockets. With over $45 billion tied up in security deposits for 110 million renters in the United States alone, it’s time for security deposits to officially become a thing of the past. Tying up money at one of life’s biggest and most expensive moments just isn’t fair.

So we threw out the antiquated “way of doing things” and built a technology-driven insurance product to help bring renting into the 21st century. With Rhino, millions of renters across the country now have the opportunity to save with our award-winning deposit insurance. We’ve already saved hundreds of millions of dollars for renters and are trusted in over 1 million homes nationwide, and most importantly, we’re just getting started...

As a Recovery Associate at Rhino, you’ll join a renowned team that is transforming the future of renting.  You will play a key role in ensuring Rhino’s renters and partners have a world class experience.

In this role you will:

• Provide day-to-day support of customers, which may include real-time conversations via telephone, live chat, and email.
• Resolve issues in a timely way while effectively prioritizing customer needs.
• Negotiate payment arrangements and deliver solutions to help customers resolve balances.
• Document clearly and concisely all relevant activity on assigned customer files and make recommendations for additional activity as appropriate.
• Provide timely and accurate review and reporting of collections activity to internal and external stakeholders.
• Escalate issues internally and direct the activities of external legal and collection resources as required
• Provide ongoing support to the Experience Team as needed.

We’re ideally seeking:

• 0-2 years of professional experience in a support or operations type role, ideally at an insurance, start-up, or real estate company.
• Strong customer service and operational skills.
• Strong writing skills. An expert communicator in both small-talk & high-pressure moments.
• Must thrive in dynamic environments. Driven to grow and take on new responsibilities.
• True team player. Open to accepting feedback to ensure the team’s success.
• Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks.
• Flexibility - We are disrupting an industry so changes to traditional processes should be expected.
• Insurance licensing may be required. Paid time off to complete training and the examination.

Benefits:

• Competitive compensation and 401k
• Unlimited PTO to give our employees a little extra R&R when they need it
• Stock option plan to give our employees a direct stake in Rhino’s success
• Comprehensive health coverage (medical, dental, vision)
• Remote Work Program to allow for flexibility between home and the office
• Generous Parental Leave to create a family-friendly culture
• Wellness Perks (Gym, Classpass, & Citibike Memberships)
• Commuter Benefits through a Flexible Spending Account
• Fintech Equality Coalition Founding member