Senior Client Training Specialist
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Affirm's mission is to deliver honest financial products that improve lives. We do this by partnering with top companies to offer responsible financial products at the point of sale, across channels! Working jointly with our clients, Affirm co-develops and executes on partnership strategies to innovate and grow their businesses.
The Client Success Program team is dedicated to the scalable support of Affirm’s 6k+ merchant partners through process optimization, training, and cross-functional teamwork! The Omnichannel Training Lead will coordinate and run all merchant training activities that enable Affirm to deliver scalable outstanding training to our rapidly growing Merchant base.
What you’ll do:
- Lead the strategy and execution for all learning delivery to our ever-growing merchant base
- Manage our LMS platform and the relationship with the LMS Vendor
- Select and lead outsourced training agency
- Thoughtfully craft and deploy scalable e-learning modules
- Build a merchant facing training curriculum that has gamification elements
- Be responsible for the efficiency of all training sources (e-learning, ILT, etc.) via thoughtful analysis
- Facilitate high impact Instructor-Led Training (ILT) across a variety of platforms (video, webinar, in-person)
What we look for:
- Bachelor's degree and/or 5+ years of applicable professional experience
- Familiarity with Salesforce, Articulate, and/or LMS systems (Skilljar, Rise, etc.)
- Understanding of adult learning principles
- Experience owning a training strategy for a high growth company or team
- Experience managing and driving results with Vendor Partners
- Highly organized and detail oriented - you’ve got a system to clearly understand where projects are at and nothing slips through the cracks
- Clear communication - you’re able to connect with internal and external partners to get results
- Adaptable and eager to grow - our growing team often means we wear many hats. You’re up for the challenge and excited to grow new skills.
- Take ownership - constantly thinking proactively to drive improvements
- Future ability to travel up to 10% of the time. (upon Affirm's formal return to business travel at a date TBD)
Location
We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. and Canada (with the exception of Quebec). Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.
Please note that visa sponsorship is not available for this position.
If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.
We also believe “It’s On Us” to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.