User Support Specialist - FT Hourly (Remote USA) at noom

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Are you an all-around people person who enjoys problem-solving? Are you looking for an exciting, fast-paced career at an NYC start-up?

Noom is a mobile health technology company creating programs with a human coach that tackle chronic and pre-chronic conditions. We're backed by Sequoia Capital, RRE and other strong VC's, and have made the world's #1 top-grossing Android fitness app. We have a number of programs in our portfolio, including chronic and pre-chronic curriculums, and are building out our support team to sustain the new wave of growth for our startup. This is where you come in…

Our User Support Specialist will work with our growing Support Team, helping users utilize the app effectively and represent their wants/needs to the rest of our internal teams.

At Noom, we expect every user that reaches out to us to be treated as a member of the Noomily. Our clients entrust us with one of their most valuable assets (their health) which is why it’s so important to us that their experience is impeccable!

What You'll Do

  • Respond to customer-submitted email requests with TLC and in a timely manner
  • Troubleshoot and walk users through every step of the mobile application
  • Proactively learn the latest product changes and be aware of bugs
  • Communicate bugs to the appropriate internal stakeholder(s)

What We Look For

  • Must be available for at least 40 hours per week
  • Pleasant, positive influence on others
  • Ability to learn quickly and think critically to solve user issues
  • Fast-typist who can handle large volume of tickets per day
  • Excellent written and verbal skills (think: thorough, organized, well-spoken)
  • Ability to work well in an open, collaborative team environment
  • Ability to work in a fast-paced, ever-changing environment
  • Experience working for a startup a plus
  • Technologically inclined, SQL understanding a plus 

NOTE: This is a Full-Time Hourly "REMOTE" opportunity. Therefore the benefits will have a slight variation from the Full Time Regular benefits and perks posted on the Noom Career page.


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Location

229 W 28th Street, New York , NY 10001

An Insider's view of noom

How would you describe the company’s work-life balance?

When I first started at Noom, I’ll admit to a bit of skepticism, “Wouldn’t it be better to just receive more salary in lieu of these benefits?” In my first six months as an employee at Noom, I’ve seen (and taken advantage of) these benefits and can attest to the difference it makes on life both in and outside the office.

Randy

Data Analyst

How has your career grown since starting at the company?

I started at Noom eight years ago. It was my first real job out of college, and I’ve been fortunate to have held many positions since starting. Starting as Noom’s office administrator, I am now the product manager. Noom has supported my growth at every stage.

Stacey

Product Manager

What unique initiatives do you have that encourage innovation?

At Noom, rapid iteration isn’t limited to just features. For example, the way we conduct feedback. At most companies, feedback employees get is limited to performance reviews that come yearly or bi-yearly. We conduct weekly 1:1s with mentors, tech leads, and product managers—to get feedback on both our performance and help the company grow.

Rose

Growth Engineer

What are noom Perks + Benefits

noom Benefits Overview

In addition to full-time compensation, Noom’s full-time employees have access to early equity packages. With a growing international community, all Noom employees have the option to work remotely. Whether this means staying in your PJs all day or working from a remote island in the Carribean. Additionally, Noom employees receive access to comprehensive health insurance, and perks include daily lunch prepared in-house for employees at its NYC headquarters, weekly yoga sessions, weekly and monthly team bonding, an annual offsite, and more.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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