Client Success - SMB at Bread

| Greater NYC Area | Remote
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Bread is a technology company that aims to transform the way the world shops online. We have built a platform that allows e-commerce merchants to integrate Buy Now, Pay Later financing products throughout the customers’ shopping journey. Bread was founded in 2014 by financial technology veterans, and has experienced explosive growth to date. Recently acquired by Alliance Data Systems, Bread provides candidates the highly unique experience of being part of a rapidly growing fintech with the DNA and culture of a startup, while also having the considerable resources of a highly scaled, leading financial institution. This powerful combination will enable Bread to accelerate its growth to become an even greater force in the marketplace as well as provide candidates a completely unique experience.

The Client Success- SMB is an integral part of our Success team at Bread. You will be responsible for tending to the day-to-day needs of our merchant partners and for building out processes and efficiencies to help scale those interactions. You will set the overall tone of your merchant relationships while being responsible for assigning accurate views of the health of your customers and forecasting retention and expansion opportunities within your book of business. The ideal candidate will be also able to speak confidently about the digital marketing and e-commerce space alongside broader themes that can be applied to marketing strategy. Internally, communication with various internal partners while acting as a client advocate to ensure offering optimization. On the merchant side, you will work with leaders at all levels to design and implement digital marketing strategies to help merchants derive the most value from the tools Bread offers. 

Your Role at Bread:

  • Own merchant relationships in a one-to-many manner to create mutually beneficial partnerships, constantly seeking expansion/growth/upsell opportunities for the client and ensuring the client understands the value Bread brings to their business
  • Onboard merchants to the Bread platform and guide them through the technical integration process
  • Train merchants on how to use the Bread tool and market our financing product to their customers 
  • Ensure merchant compliance and drive relevant product adoption to generate high retention rates
  • Help merchants create and deploy effective marketing initiatives around financing using a data-driven approach 
  • Identify process improvement opportunities and execute efficiency gaining initiatives to help support the one-to-many merchant engagement model. 
  • Work cross-functionally with Sales, Product, and Engineering to ensure that merchant wins, losses, and suggestions are recorded and iterated on

What we are looking for:


Must Have:

  • 2+ years of work experience in a client-facing role, preferably at a SaaS tech company or consultancy firm 
  • Client relationship management in a B2B environment is a must
  • Exemplary written and verbal (face-to-face and phone/screenshare) communication skills
  • Track record of delivering high-quality outputs and owning projects from start-to-finish
  • Quick learner, organized, and comfortable in fast-moving environments
  • Experience with Microsoft Powerpoint, Excel and data analysis 
  • BA / BS degree from an accredited university

Nice to Have:

  • Work experience at a Fintech company with knowledge of APIs and technical integrations. 
  • Enthusiastic about problem solving and taking on a challenge - you are motivated to think creatively and execute in new areas
  • Positive attitude and proven work ethic - you're highly motivated, thrive working independently to achieve relevant, time-sensitive goals, and enjoy dynamic environments
  • Experience using Excel or other Business Intelligence reporting tools like Looker, Tableau or Domo to conduct data analysis
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Heap AnalyticsAnalytics
    • LookerAnalytics
    • PythonAnalytics
    • RAnalytics
    • RedshiftAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • UsertestingDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • DatanyzeLead Gen

Location

In the heart of the Flatiron district in between both Madison Square Park and Union Square Park.

An Insider's view of Bread

What are some social events your company does?

We love celebrating all that we can from our monthly happy hours, DI&B events to our summer/winter holiday parties. Our team is extremely thoughtful about how we gather together to ensure everyone is excited about and included in all we do. It fosters collaboration in a more strategic yet relaxed way which helps build relationships.

Britney

Head of Employee Engagement

What projects are you most excited about?

A typical day at Bread is different depending on the engineer. While some engineers enjoy more autonomy, I enjoy collaborating on projects with other engineers and coming up with great solutions together. We strike a balance between stability and innovation through code reviews and guest lectures. I feel supported in my career growth here at Bread.

John

Software Engineer

How does the company support your career growth?

Bread encourages us to empower ourselves from the very start of our careers by offering every employee a stipend to seek educational resources and support. If you envision a role we don’t currently offer, or aspire to transition internally, we aim to give you the tools needed to meet your goal.

Gaby

Recruiting Coordinator

How do you collaborate with other teams in the company?

One of the great things about working at Bread is the cross-functional collaboration with other teams. As an integrations engineer, I have not only learned how to intentionally build a product in a thoughtful manner from the Engineering and Product teams, but also how to be effective in a client facing role from our Sales and Success teams.

Wei

Integrations Engineer

What are Bread Perks + Benefits

Bread Benefits Overview

100% Paid Health, Dental & Vision
Stock Options
Flexible Vacation Policy
Team Events
Weekly Lunches
Learning & Development stipend
Bi-monthly Yoga
Bi-monthly chair massage
Life events and milestone celebrations

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
We have in office yoga once a week!
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Bread sponsors family oriented events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Friday.
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Bread offers employees professional development opportunities like annual individual budget for training, the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Bread hosts lunch and learn meetings on occasion.
Promote from within
Continuing Education stipend
We offer $$$ annually for continuing education.
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