Overview

Join PLI and represent the legal community’s premier provider of continuing education and research services as a Customer Service Representative in our New York office. Work in a collaborative environment that prides itself on a genuine commitment to a work-life balance (3+ weeks of vacation days!). This position requires previous experience working in a call center environment and the ideal candidate is someone who takes pride in their ability to provide accurate, courteous and professional customer service.

For more than 80 years, PLI has served the legal community with innovative products and quality programming, building a sterling reputation spanning the country.

Your responsibilities as Customer Service Representative:

• The primary objective of the Customer Service Department is to be the direct connection between PLI clients and the broad array of PLI offerings. It is required that all customer requests are handled in an expeditious, accurate, competent, courteous, and professional manner.  The ongoing mission of the department is to provide and deliver unconditional customer satisfaction.  The evolving knowledge and professionalism of the department is cornerstone to PLI’s success.
• Capture and handle incoming Customer Service calls, live chats, Salesforce cases and e-mails. Calls may include, but are not limited to, placing product and program orders, responding to customer inquiries, and addressing customer issues including Continuing Legal Education (CLE) credit inquiries, on-line support questions, billing inquiries, mail merges, SECI, Library Relations, Patent Office Exam Course, Groupcasts, MOOC Programs, and any future PLI products and services.

• Have a complete knowledge of the procedures in order to support PLI program & product information, purchases, CLE questions, billing, on-line support for the PLI website, live webcasts, Identify leads & opportunities to forward to the Sales Team for follow up with the goal of an eventual sale of membership.

• Maintains positive and productive contact with customers and professional organizations for the exchange of information and for the purpose of finding closure to each customer and/or procedural problem.

Qualified candidates will have:

• Bachelor’s Degree strongly preferred. An Associate’s Degree with 2 to 4 years’ experience in an ACD Customer Relations Environment will be considered.
• Excellent interpersonal communication skills both verbal and written are a must.
• Creative, organizational, and problem-solving skills are required.
• Good computer skills with knowledge of various software programs including Microsoft Outlook and Microsoft Office.

Your benefits at PLI

PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment:

• Medical, dental and vision plans for employees and their families
• Generous employer contribution to employee retirement savings account
• Ample paid time off and holidays, summer Fridays
• Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
• Work-life balance initiatives 

About PLI

Practising Law Institute (“PLI”) is a nonprofit learning organization dedicated to keeping attorneys and professionals at the forefront of knowledge and expertise, as well as preparing them to fulfill their pro bono responsibilities.

Chartered by the Regents of the University of the State of New York, PLI was founded in 1933 by Harold P. Seligson. The organization provides the highest quality, accredited, continuing legal and professional education programs in a variety of formats. PLI publishes a comprehensive library of Treatises, Course Handbooks, Answer Books and Journals also available through the PLI PLUS online platform. The essence of PLI’s mission is a commitment to the pro bono community and with over 98,000 attendees at our pro bono programs this past year.

Only those applicants who meet our requirements for this position will be contacted.

Practising Law Institute is an equal opportunity employer. More information about PLI may be found on our website www.pli.edu.

EEO Statement

PLI is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state or local law.