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Director of Account Management & Implementation

RapidSOS is hiring! Join an advanced emergency technology start-up in transforming emergency response for hundreds of millions of people globally.

In partnership with public safety, RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from 350M+ connected devices directly to 911 and first responders in an emergency. Through the platform, we’re providing intelligent data that supports over 4,800 Emergency Communications Centers, protecting 90%+ of people in the US, across 150 million emergencies annually.

Partnering with innovative companies recognized as RapidSOS Ready, we’re striving to reach everyone. Together, we’re empowering a faster and smarter response by sending first responders critical data like your exact location, real-time health information, and crash data. We’re united in our commitment to a safer, stronger future where technology and people work seamlessly together to save lives.

RapidSOS is backed by top venture capital firms and the former C-suite of Apple, AT&T, Verizon, Vodafone, Virgin Group, Lucent, Raytheon, the FCC, Harvard Data Initiative, and MIT.

Video: RapidSOS 3-Min Summary Video

RapidSOS in last 18 months: 

• Launch in multiple countries internationally 

• Doubled team size 

• Grew revenue 10x+

• Raised $100M+

• Managed 200M+ emergencies (on average 400K/day) 

• Helped save thousands of lives 

What this role is about: 

As the Director of Account Management and Implementation, you will work closely with customers and partners on onboarding RapidSOS into their product offering and ensuring continued partnership and success. In this role, you will collaborate cross-functionally with members of the Sales, Product, Engineering, Marketing, and Public Safety organizations to provide an incredible partner experience. You’ll excel in this role if you are excited about wearing multiple hats at once, are self-motivated and have low ego, and thrive at solving strategic and operational challenges.

What you’ll do:

• Manage post-sales process, through implementation, launch, and on-going customer engagement

• Build effective strategies, tools, and processes to deliver growth and increased value to our customers.

• Influence future lifetime value through higher product adoption, customer satisfaction, and overall health

• Promote client satisfaction and loyalty by understanding each business’s unique (and evolving) needs, delivering value and exceeding expectations

• Collaborate cross-team with Sales, Marketing and Product to streamline workflows and create a seamless customer experience

What we’re looking for in our ideal candidate:

• Experience working independently and collaboratively, managing multiple concurrent projects and driving initiatives in a cross-functional environment

• 8+ years’ work experience in a strategic or analytical role, or experience supporting executive teams

• Ability to shape end-to-end business processes with articulated objectives, performance criteria, and stakeholder buy-in.

• Adaptable, curious, and ready to embrace change in dynamic environments.

• A self-starter, motivated by continuously solving hard problems.

• Experience leading complex cross-functional projects and toggling between strategic and detail modes seamlessly

• Experience working closely with senior executives and driving results with people at all levels

• Demonstrated problem solving experience with experience providing business insights and recommendations from data sets

• Experience leading and influencing stakeholders at all levels of an organization

What we offer:

• The chance to work with a passionate team on solving one of the largest challenges globally 

• Competitive salary and benefits and equity participation 

• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out our full press list! 

We are currently working on becoming compliant with new regulations in Colorado. Until we are able to do so, this role cannot be performed in Colorado.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!