Director, Account Management
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail e-commerce customers!
We are looking for an established Sales Leader to drive our customer retention and bookings growth targets with our upbeat team. This person will be responsible for improving growth revenue in our commercial business, by; building territory plans, account plans, and productivity plans, to lead a team of 5-8 sellers to attain team and rep quota. You will need to lead from the front, selling alongside your sellers and helping them get access to our customer’s executives, to identify their high impact problems, and promote a solution that will help them drive revenue for their business. The ideal candidate will have a track record of managing, up-leveling, and inspiring a robust sales team that source and generate qualified pipeline while building long term customer relationships.
Responsibilites
- Sourcing, hiring and ramping high performing sellers
- Leading a sales team to achieve renewal and growth bookings targets for existing customers. This includes setting strategic sales leadership cadence, and driving recruiting, training, objective setting, coaching and performance management of sales reps
- Building and leading the timely renewal cycles and upsell pipeline with constant focus on servicing customers, accelerating sales cycles and meeting targets
- In collaboration with other stakeholders, design and implement a strategic customer plan that increases growth revenue and long term adoption of our platform from Bluecore’s existing customers
- Build and promote strong, long lasting customer relationships through understanding their needs and partnering with them to implement and adopt the Bluecore solution
- Driving accurate and principled sales hygiene…including holding the sales team accountable to an accurate and reliable monthly and quarterly bookings forecast
- Market awareness of the retail ecommerce industry and competitors to position Bluecore as the leading retail marketing platform in the industry
Qualifications
- A minimum of 10 years sales experience as an individual contributor with a track record of success in software sales.
- At least 3-5 years experience leading a high performing sales team that had a track record of exceeding sales targets
- Focus on existing customer retention, development and growth across customer segments.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of customer partners as well as internally
- Proven track record to drive the sales process from plan to close, and effectively mentor sales teams through that process
- Strong eye for business and industry expertise
- Excellent mentoring, coaching and people management skills that inspire top performance
- Ability to work remotely and inspire remote sellers to achieve ambitious goals
- Experience recruiting and developing top performing sellers
- Experience in a proven a repeatable sales process or methodology
- Track record of running a scalable qualification and forecasting system, and holding your reps accountable to the same program
- Ability to travel up to 40%
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About Us:
Bluecore is a marketing technology company that’s reimagining how the world’s fastest growing retail brands transform casual shoppers into lifetime customers. Through its patented shopper and product matching and the release of Bluecore Communicate™, Bluecore Site™, and Bluecore Advertise™ brands are now able to personalize 100% of communications delivered to consumers through their email, ecommerce and paid media shopping experiences. Bluecore replaces manual processes with an intelligent, AI-driven workflow, allowing brands to manage these communications through a single interface. It’s now credited with doubling email revenue, and increasing customer retention, lifetime value and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora, and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Fortune, Crains, Forbes and BuiltIn as well as listed on the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.
We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together – but employees will always have the option on where they work best.
At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.