Key Accounts Director at Latch

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Renting a home is the world's oldest subscription service. People spend thousands of dollars every month for an experience that is outdated, inconvenient, analog, impersonal, and leaves a lot to be desired. Latch is working to make every building better, and while we've methodically executed this mission since our founding with great success, we're just getting started.

Leveraging our knowledge from companies like Apple, BCG, and IDEO, we’ve rethought how people interact with space. Latch delivers a full-building operating system designed to help owners, residents, and third parties like guests, couriers, and service providers, seamlessly experience the modern building. We’ve done this by combining software, devices, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.

The next chapter of the Latch story will be our most exciting yet, and we’re looking for more talented team members to help fuel our growth.

Latch is seeking a Key Account Director to lead the company’s efforts to develop and expand B2B relationships with the largest national and global real estate enterprises. This strategic business development role is responsible for achieving sales quota by solving new problems for existing partners, and launching strategic initiatives with new partners. This individual will build and nurture trusted advisory relationships with the most senior and seasoned executives in real estate, and will manage especially complex sales lifecycles across a diverse group of stakeholders.

Responsibilities:

  • Drive $10M+ in revenue
  • Cultivate and maintain strong advisory relationships with key stakeholders and decision-makers
  • Map complex client organizations and build relationships across the stakeholder landscape
  • Develop and execute strategic account plans to land and expand corporate partnerships encompassing the full range of Latch’s smart access and building operating system solutions
  • Lead solution-development efforts by coordinating the involvement of marketing, product, engineering, operations, and other teams
  • Create and manage milestone-based program plans with our partners to ensure successful execution and value creation
  • Exceed quota for executed letters of intent, hardware purchase orders, and software agreements
  • Maintain a deep understanding of our accounts’ building portfolios, strategies, and pipeline in order to systematically expand into key accounts
  • Develop a deep understanding of the operating profile of accounts, their key internal stakeholders, and decision making criteria
  • Maintain up to date and accurate CRM activity
  • Enthusiastic about traveling up to 40% of the time to support industry conferences and trade shows, develop new business opportunities, and maintain existing relationship

Qualifications:

  • Bachelor’s Degree required; Master’s Degree, especially MBA, helpful, but not required
  • 7+ year's experience in Enterprise Sales and Strategic Account Management
  • Strong communication and solution-selling skills, role model, and team leadership skills
  • Strategic mindset, adaptable, energetic, self-motivated, accountable, and results-driven
  • Willing and able to travel 40% of the time

Preferred:

  • Real Estate or Enterprise SaaS experience
  • Track record of success vs. quota of $2M+
  • Experience closing large and complex multi-million dollar deals
  • Experience managing large scale programs with partners
  • Highly collaborative and capable of working as part of a team
  • Detail-oriented with the ability to manage multiple tasks simultaneously
  • Commands respect via intelligence, knowledge, humility
  • Proven Leadership Experience -- a leader, a builder, a visionary
  • Innovative. The ideal candidate is never satisfied with the status quo... always looking for the next best way to do it

Founded in 2014, Latch now has 300+ team members working to reimagine modern buildings of today and drive evolution for the cities of tomorrow. Over half of our team members work in product development roles, and our team leverages established expertise in over 55 professional disciplines.

We offer unlimited Paid Time Off, a comprehensive benefits package, mental health support, and an environment where employees are surrounded by creative, empowered, and dynamic peers.

In conjunction with our ​core values​: Contagious Determination, Humility, Trust, Inclusion, Action with Intent, and Privacy, we approach our work with care and a sense of duty, to make the world a better space.

We embrace diversity and strive to create an inclusive and equitable environment for all.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • HTMLLanguages
    • ReactLibraries
    • AngularLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • SlackManagement
    • SalesforceCRM
    • NetsuiteCRM
    • GmailEmail
    • MarketoLead Gen

Location

We are located just a quick walk from both Hudson Yards and Penn Station in New York City.

What are Latch Perks + Benefits

Latch Benefits Overview

We are a team of just over 200 employees, all of whom are passionate self starters with unique backgrounds and unexpected stories. We offer unlimited time off, a competitive health package, and the opportunity to work in a creative, dynamic, and fast-paced office environment.

Culture
Volunteer in local community
Latch participates in local volunteer activities to connect with our community. Past events have included urban farming, canning and composting, and holiday sock drives.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Latch boasts employee-run committees such the Mental Wellness Committee, Committee to Combat Systemic Racism, and Latch Ladies. More committees always in the works!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Latch also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Latch employees receive unlimited flex PTO and sick days.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Latch hosts company outings Semi-annually.
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted at team's discretion.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Latch offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Latch hosts lunch and learn meetings once per quarter.
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
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