Partner Success Manager

| Greater NYC Area
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We create a safe space for communities to thrive.

OpenWeb (formerly Spot.IM) is on a mission to increase the quality of conversations online. We build technologies that create thriving and engaged communities, reduce toxicity, and increase safety - improving the quality of civil discourse and supporting independent journalism. Today, OpenWeb works with more than 700 top-tier publishers (including News Corp, Verizon Media, CBS, Fox News, Hearst, Refinery 29 and more) and hosts 100 million monthly active users.

Founded in 2012, OpenWeb has over 100 employees between New York City and Tel Aviv. We are backed by world-class investors including Insight Partners, Index Ventures, AltaIR Capital, ScaleUp, and Norma Investments. Together, we are empowering individuals to take action, and demand more from one another. We’re crafting technology that naturally brings people together and fosters healthy discussion—so they have more dinner-table talks and less shouting matches online. It starts with us. Let’s take the web back from the trolls - together. Are you in?

Partnership (Account) Manager - What You'll Do:

  • Partner with Publisher Sales and R&D teams in order to manage and grow relationships with our strategic publisher partners, understand their organization’s business needs, and provide world-class client service
  • Manage the onboarding and software integration process for large media publishers by being an OpenWeb product expert and coordinating resources among internal and external Product, Engineering, Editorial, and Business Development teams
  • Grow partner revenues by monitoring and analyzing partner success metrics, taking proactive steps to improve user experience and drive traffic, and identifying upsell and expansion opportunities
  • Communicate business intelligence from clients to the product management team in regards to new product development features
  • Be a thought leader in the publishing and technology space by creating and sharing content with your partners

The Skills and Experience You Bring:

  • Previous technical account management experience within either the SaaS, publishing tech, or advertising tech space along with outstanding relationship management and customer service skills
  • Very strong analytical skills combined with a solid understanding of web technologies, digital media revenue ecosystems, and web advertising measurements and analytics
  • Sales-oriented mindset with a history of successfully driving revenue by expanding and upselling publisher or SaaS accounts
  • Thorough understanding of advertisement and media technology along with experience managing relationships with technical client teams is a major benefit
  • Positive, fun energy combined with a fiery passion for relationship management - we want our clients to have the best OpenWeb experience possible!

The OpenWeb Culture

We offer a dynamic and unconventional work environment that spans from NYC to Tel Aviv, bringing together a diverse group of world class and high-caliber techies, wordsmiths, entrepreneurs, and creative thinkers. We empower every individual across our global team to be a catalyst for change and strive to create a work environment where you can have the utmost autonomy over your role and projects, from start to finish.  If you want to join an innovative tech company where you can challenge yourself, have the freedom to own your work, and make a lasting impact, then you have a spot within our growing community!

OpenWeb is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status.

Build your skills with us as you build a better web for everyone. Join us! Also, we care about your privacy! Please take a moment to review OpenWeb’s Privacy Practice

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Technology we use

  • Engineering
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

OpenWeb is located in the heart of SoHo. There’s plenty of great spots to grab lunch and coffee. It’s also a short walk from multiple subway lines.

An Insider's view of OpenWeb

What’s the vibe like in the office?

I am inspired to work with a team of passionate and goal-oriented individuals on a mission to change the Open Web. I feel like I can bring my authentic self to work, learn something new every day and build a brand that I am proud of. Love the diverse culture, fun social events and above all the belongingness that we are in this together!

Kusuma

Director, Product Marketing

How does the company support your career growth?

OpenWeb encompasses a unique culture fueled by constant growth, learning and the ability to 'get sh*t done.' As an organization, our leadership and HR is focused on ensuring the best growth opportunity for each employee by providing an inclusive yet diverse environment, extended learning opportunities and any resources needed to achieve success.

Madison

Director, Partner Success

What makes someone successful on your team?

I think everyone at OpenWeb has an innate drive to do good, push boundaries, ask tough questions, and put in the work! No task is ever too large or too small for folks to tackle. This humility, along with a passion for what we do - makes us successful. The consistent drive to continue building, innovating, and sometimes even re-building is success.

Javier Ramos

HR Manager + Talent Acquisition Lead

What are OpenWeb Perks + Benefits

OpenWeb Benefits Overview

We pride ourselves on our tight-knit company culture and outstanding benefits. OpenWeb offers 100% paid insurance benefits, 401k matching, flexible working hours, and more.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Promote from within

Additional Perks + Benefits

Our goal is to empower our team to do their best work. We believe in supporting our team with the tools, resources, and flexibility they need to maximize their performance.

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