Who are we?

At Ribbon, we believe homeownership should be made achievable for all. As a first of it's kind homeownership company, Ribbon empowers everyday home buyers and sellers to compete for their future home on a level the playing field with high-net-worth individuals and Wall Street investors – and we support agents, brokerages, and lenders create confidence and certainty for clients through powerful financial products and digital workflow software.

Making homeownership achievable is at the heart of all we do - and we live out that purpose every day through our core values:

Set New Standards. Our mission requires a new way forward. We start from first-principles to be different, creative and bold. Big or small, we create new norms.  

Build Together. We are one team, one mission, creating vibrant communities of belonging. We unite in our passion and collaborate with optimism, integrity and trust.

Learn, Teach, Grow. In service of delivering a world class experience, we actively learn from our community, educate others, and celebrate the victories and struggles that come along the way.

Your team:

Our Customer Success teams build meaningful long-term relationships with brokerages, real estate agents, lenders, and home builders. We’re focused on helping our customers empower their home buyers and sellers with Ribbon’s products to help families achieve homeownership and gain an advantage in the current real estate environment.

As a Sales Trainer, you'll help us grow revenue by stewarding an incredible training experience for our sales team members. We are on pace to quadruple in size this year but need an enhanced customer experience provided by our customer success team. This is an exciting opportunity for someone who is looking to take the next step in their career on the ground floor of an industry-defining company. Our Customer Success teams shape and drive our business and are crucial to Ribbon’s continued growth and success and you’ll help enable your teammates who thrive as a unit as they hit their monthly and quarterly goals..

How you'll help make homeownership achievable:

• Incorporate best practices of well-run enterprise sales cycles into regular and robust training programs to help our teams get better at providing excellent customer support and having a deeper product knowledge
• Be the subject matter expert on our sales process and methodology
• Deliver feedback to CX & CS employees to make the teams more effective
• Create and administer engaging training by partnering closely with cross-functional teams throughout the business
• Partner closely with internal stakeholders, including senior and executive leadership 
• Work with department leads to plan impactful Sales & CX events and trainings that align with our core values

What we're looking for:

• 3+ years of experience working in a Sales Enablement and/or Training role
• Organization, time management, and attention to detail
• Exceptional verbal and written communication skills
• Superior presentation skills and experience
• Self-starter mentality - ready to build and adapt new processes and systems
• Experience with building training evaluations and models for new employees
• Comfortable working in ambiguity and a constantly changing and evolving environment

Bonus Points:

• Real Estate experience
• Sales experience
• Fintech experience
• Startup experience
• B2B experience
• Experience building teams/orgs

What we offer:

• Health, dental, and vision insurance
• Flexible, unlimited vacation
• Fully paid parental leave
• Regular team lunches 
• Health + wellness stipend 
• Company-sponsored TalkSpace membership
• 401(k)
• Commuter benefits
• FSA + HSA
• Learning + development stipend
• Meaningful equity in the company

Even if you don’t meet all the requirements, we encourage you to apply! If you’d be excited to show up for work each day, we’d be excited to have you on our team. 

Here at Ribbon we embrace our differences and thrive off of the creativity they produce. It’s how we break new ground. As we scale and we help families from every walk of life, the team we build must be reflective of the diverse communities that we serve. Together, we’ve built and will continue to grow, a diverse and inclusive culture where everyone has a seat at the table and the space to be their most authentic self. Ribbon is an Equal Opportunity Employer and we support, celebrate, and cherish all the things that make our teammates who they are.