Code Climate empowers software engineering organizations to achieve excellence across people, process, and code with data-driven insights. Our Engineering intelligence products are trusted by thousands of organizations- from enterprises to startups - helping align engineering initiatives with strategic priorities, accelerate software delivery, and drive continuous improvement.

Code Climate is based in New York and was founded in 2011, by engineering leaders who were frustrated by decisions being made in the dark or by gut instinct. Code Climate envisions a world where technology leaders can drive business success through increased transparency, efficiency, and actionable data. Since the launch of our company, our automated code review tool, Quality, has helped over 100,000 developers improve their code bases. After nearly a decade, we launched our flagship product, Velocity. Velocity enables technology leaders to make confident, data-driven decisions that fuel elite team performances at scale.

We’re looking for bright, driven, and empathetic people to partner with our customers to help them achieve their engineering goals, using Code Climate as a central tenant of success. In this role, you’ll be responsible not only for driving customer success but for acting as a liaison between customers and the product team as we strive to continuously improve our products. This is an opportunity to shape the future of a small but rapidly growing team at a market-defining company. As a key part of the external face of Code Climate, we're looking for someone who is obsessed with customer happiness and can serve as a trusted advisor to smart engineering professionals.

Examples of Problems You’ll Be Solving: 

• Using data, conversations, and experience to help our larger customers get the most value out of Code Climate based on their engineering goals.
• Explaining and reinforcing the value of Code Climate to customers with varying degrees of familiarity with it.
• Concierge onboarding for customers with large teams of developers to ensure smooth integration of Code Climate into their organization.
• Shaping the direction of the product based on your conversations and experience working directly with customers.
• Training clients and promoting wider and deeper Code Climate adoption within their organizations.

You’re Awesome Because: 

• You have 5-8+ years of experience working in a previous account management or customer success role with a SaaS product.
• You have managed deals at $20K or higher.  
• You have worked with multiple stakeholders and have managed large enterprise processes.
• You are technologically curious and interested in learning more about how great software is built.
• You communicate clearly, concisely and honestly. Customers trust you.
• You love delighting people -- even customers who are having a bad day.
• You can demonstrate expert troubleshooting skills.
• You aren’t afraid to strike up a conversation with someone new.
• You pay great attention to detail. 
• You creatively solve problems when the answer isn't obvious -- getting in the weeds doesn’t scare you. 

Desired Qualifications: 

• Previous experience working with a data product.
• Experience rolling out SaaS applications at large companies.

Working at Code Climate

• New York-headquartered startup with a hybrid working environment.
• Fast paced, high growth, start-up full of talented and mission driven individuals that love what they do.
• Competitive salary and meaningful stock options.
• Health, dental and vision insurance. We pay 100% of the premium for employees and 50% of the premium for dependents.
• Flexible and generous paid time off including an open vacation policy and parental leave.
• Opportunities to continue your professional development, including attending conferences.
• The best technology to get your job done.

Backed by leading VC firms, including PSG, Union Square Ventures, Foundry Group, Lerer Hippeau Ventures, and NextView Ventures, Code Climate has raised $66M in funding to date having closed a Series C round in August 2021. 

Code Climate is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.