Senior Sales Operations Manager

| Greater NYC Area | Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

We’re on the lookout for a Senior Sales Operations Manager to join our Revenue Operations team here at Snappy. We are looking for a well-rounded individual, with both business and technical skills, and experience in a leadership role to help build out a Sales Operations team at Snappy. This is an exciting opportunity to work on a variety of Sales Cloud projects and support an incredible and growing Sales Team.

You will:

  • Act as a partner and thought leader to the Sales and Operations teams to provide innovative business solution design
  • Develop processes, policies and best-in-class systems for scalable growth
  • Develop, monitor, and improve data, tools and reports required for Senior Leadership (i.e. business intelligence, data hygiene, KPIS/dashboards/reporting capabilities)
  • Serve as a technical consultant to support the Sales org and cross functional teams
  • Be responsible for management and creation of all standard operating procedures across the sales organization
  • Help refine and optimize Rules of Engagement (ROE) and Sales policies to maintain data integrity and keep sales teams focused on success.
  • Partner closely with our Sales Enablement team on communications to ensure proper end user training and adoption for system changes
  • Support ancillary tools that sit outside of Salesforce (Chili Piper, ZoomInfo)
  • Customize workflows and ad hoc projects to meet business needs

You are:

  • A Sales Operations professional who loves getting their hands dirty building the best processes to help support our sales team to close more deals
  • Able to organize, document and communicate complex business requirements
  • An organized self-starter with ability to work independently in a high pressure environment
  • Laser-focused on the details
  • Open to questioning existing processes and finding solutions independently
  • A true partner to sales representatives - you understand the motivation of successful sales teams

You have:

  • 4-6 years of Sales Ops experience 
  • At least 2 years in a fast growing SaaS company
  • Required: Experience managing and motivating a sales operations team
  • Extensive experience using Salesforce including familiarity with Leads, Accounts and Contacts, Quotes and Agreements, Opportunity Products
  • Must have at least 2 years experience inserting, updating and extracting data from Salesforce, and related sources
  • Experience with business requirements documentation and analysis, modelling business practices, and presenting complex ideas
  • Strong analytical skills including advanced data transformation processes
  • Pipeline reporting experience including forecasting and modelling
  • Familiarity with sales technology tools including data providers, Navigator, calendar and email integration tools
  • Experience with SQL, R, Python, Tableau, Chili Piper, Gong a plus
  • Experience with marketing automation tools a plus

Snappy is an award-winning all-in-one enterprise gifting platform. We’re reinventing the way companies express appreciation to their employees by offering a fun and interactive digital experience that lets employees choose a gift they actually love. We specialize in building recognition programs for all sorts of businesses - Zoom, Salesforce, Microsoft, Uber, Deloitte and over 800 more. Plus, we’re growing everyday - 400% YOY, if you want to get technical! We’ve seen firsthand that our experience boosts morale, improves performance, and (most importantly!) spreads joy.

Of course, we practice what we preach! Here at Snappy, we believe wholeheartedly in building a culture of appreciation, dedication, and fun! We offer all sorts of benefits and perks to our employees including but not limited to: Free healthcare including vision and dental and a generous 401k match, unlimited PTO and paid family leave, Snappy Summer Fridays (which we actually enjoy year around!), snacks and lunches delivered to your home while we’re working remotely, and Snappy gifts galore!

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • zendeskCMS
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail
    • Sales NavigatorLead Gen


New York, NY

An Insider's view of Snappy

How does your team reward individual success?

Snappy is all about employee recognition. Working for an enterprise gifting platform means you get a lot of gifts for a job well done, and appreciation is always encouraged!


Customer Success Manager

What does your typical day look like?

I love the variety of my work. No day at Snappy is the same, and there is always a new project or task to lend a hand on! The positive attitude of the office makes it enjoyable to come to work every morning, and everyone is very passionate about the Snappy mission which reflects in our work.


Customer Success Manager

How do your team's ideas influence the company's direction?

The Customer Success team (and every team at Snappy) is highly encouraged to give feedback + ideas as often as possible. We have forms/polls/brainstorming sessions going around all the time, so we constantly have amazing ideas coming from our employees. It's important for everyone to have a voice here!


Director of Customer Success

What are Snappy Perks + Benefits

Volunteer in local community
The entire Snappy team is also encouraged to take time once a month to help out in their community!
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a number of committees including Snappy Gives Back and a number of Employee Resource Groups!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
We love our team yoga classes over Zoom - cameras off, of course!
Mental Health Benefits
We partner with OneMedical and TalkSpace to make sure the Snappy team has access to great mental healthcare.
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
For social justice organization donations, Snappy paid up to $250 this year as a company match.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
We say "ultra-casual"... there are a lot of Snappy hoodies around here!
Company Outings
Stocked Kitchen
Snappy has loads of snacks including fresh fruit, coffee + tea, breakfast items, and a tasty Bevi for all day hydration!
Some Meals Provided
Happy Hours
Pet Friendly
Our office was pet friendly back in the day. Now, our Slack dog channel is busier than ever! Some choice pet names? Croissant, Truffle, Pork Chop, Tater Tot, and Maple.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We are proud to announce that Snappy has been certified by Great Place to Work US as a 2020 and 2021 Great Place to Work! We are grateful to our team for all they do to make this such a great place to be, learn about our Certification, employee experience & more:

More Jobs at Snappy13 open jobs
All Jobs
Data + Analytics
Design + UX
HR + Recruiting
HR + Recruiting
New York
New York
New York
Data + Analytics
New York
New York
New York
Data + Analytics
New York
Design + UX
New York
Data + Analytics
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Snappy's full profileSee more Snappy jobs