LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

LivePerson’s Pre-Sales Engineers are the technical subject matter experts who partner closely with our sales people throughout all phases of a deal.

• Reports to the Vice President of Pre-Sales North America
• Works closely with other Pre-Sales Engineers, Sales Executives, Sales Leaders, Account Managers, and Professional Services staff
• Works directly with LivePerson’s prospective and existing customers, both in support of the account owner or independently
• Directly contributes to the achievement of the NA revenue target, with commission incentives tied to that target
• 20%-40% travel

What you will own:

• Build and deliver sophisticated demonstrations around Conversational Cloud, Conversation Builder (AI) and key partner technologies (ie, Apple Business Chat, WhatsApp, Instagram, IBM Watson, Google My Business, etc.)
• Partner with sales people to develop the strategy for winning a given Opp
• Architect new and custom solutions (at a high level) to set the vision for how our products will integrate into a customer’s infrastructure
• As needed, provide technical and industry expertise to other business units (non-sales) within LivePerson. ie, R&D, Marketing, Partner relations, legal, M&A, Investor relations, HR, etc.
• Understand and share information about LivePerson’s competitors as you discover it and, do so while following LivePerson’s ethical guidelines
• Collaborate with team members to author responses to “Requests for Proposals” (RFPs, RFIs, RFTs, etc.)
• From time to time, educate and train the Sales team on LivePerson’s solutions
• From time to time, mentor new members of the Pre-Sales Engineering team
• From time to time, support customer conferences by running demo stations or by acting as a scheduled speaker at the event

Required Skills:

• 5+ years Solution Consulting / Pre-Sales Engineering experience, with a proven track record of helping to close large Enterprise deals
• Ideally, experience will be related to: web, martech, video, mobile app, telephony and/or, Conversational AI
• Very strong public speaking skills
• Very strong written communication skills
• Project Management expertise
• Able to edit basic HTML, JavaScript and CSS
• Understanding of API concepts, UML diagramming and Agile development workflows
• Understanding of Cloud infrastructure concepts. GCP or AWS certification is a plus
• BA or BS Degree, or equivalent
• Strong, general technical aptitude. Fluent in the use of Windows or MacOS, Office, GSuite, video editing software (ie, Camtasia), photo editing software (ie,  Photoshop), iOS devices, Android devices

Location:

Remote, Central, Mountain or Eastern US

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.