Hyperscience is a technology company blazing a new path in enterprise automation with a reimagined approach to building and powering processes. The Hyperscience Platform is the world's first Software-Defined, Input-to-Outcome Automation platform used by top public companies and government organizations around the world to build and run mission-critical processes with ease and speed.

Hyperscience helps enterprises quickly build and roll out new business processes with built-in automations, reduce manual errors, increase high- and low-skilled employee productivity, and eliminate the need for costly transformation. Hyperscience’s Intelligent Document Processing solution has been implemented at some of the world's leading financial services, insurance, healthcare and government organizations, including TD Ameritrade, QBE Insurance Group Limited and Voya Financial, helping them lower costs, reduce error rates by 67% and increase employee capacity by 10x.

Since its founding in 2014, Hyperscience has grown to more than 140 employees with offices in New York City, Sofia, Bulgaria, and London, UK, and has consistently been recognized as one of the best places to work, with a collaborative and innovative culture and best-in-class benefits.

We're looking to grow our Engineering Team with the addition of a Solutions Architect.

As a Solutions Architect You Will Be:

• The technical point of contact for the Customer Experience team when deep technical questions or issues arise from installing or using our product.
• Creatively troubleshooting and solving problems given details from customers even when the initial answer is unclear.
• Managing around-the-world engineering resources to diagnose and fix high priority escalations across multiple time zones and locations, facilitating information flow between the Customer Experience team and engineering as necessary.
• Participating in customer calls which require more technical expertise.
• Involved in architecture discussions and decisions when implementing new product features.
• Leveraging your systems knowledge to deliver fast and scalable software, starting from the design of the system through development and extension.
• Helping improve our code quality by writing unit tests and performing thorough code reviews.
• Designing easy-to-use programmer interfaces and tools that will be leveraged by other developers, including APIs for our clients' developers.

Desired Experience:

• Degree in Computer Science or related engineering field, or equivalent practical experience.
• Experience in building web-scale and/or enterprise-grade systems in different environments.
• Strong ability to reason about data structures, complexity, and possible engineering approaches to a problem.
• Experience with Python / Django is preferred, but experience with any mainstream language and framework is required.
• Experience with distributed systems is a huge plus.
• Experience with database systems, including SQL and/or NoSQL solutions is required.
• Strong background in data science and mathematics is a plus.
• Experience with customer service is a plus.
• Experience with version control systems, preferably Git.
• Experience troubleshooting remote systems in a customer-owned environment with limited access is a huge plus.

What You Will Achieve:

• Within your first 30 days:
• You will get acquainted and eventually be fully comfortable navigating the full codebase, the technology stack, the development processes and org structure within the company.
• You will learn the product and will make your first significant, user-impacting contributions to one of our products.
• You will get to know our ML domain, codebase, and practical applications.
• You will begin to troubleshoot customer escalations as they arise.
• Within your first quarter and beyond:
• You will be an integral part of the team and a driven, focused self-starter who can navigate a certain amount of ambiguity, and who is not afraid to take a sizable chunk of functionality, analyze it, break it down, implement it and then assume ownership and responsibility over it.
• You will be taking an active role in discussions about possible solutions, different approaches, API designs and more.
• You will decide when to bring in additional engineering help as necessary to handle escalations as necessary and help facilitate information flow between CX and engineering.
• You will contribute to shaping the way customer issues and requests are handled within Hyperscience.

Benefits & Perks

• Top notch healthcare for you and your family
• 30 days of paid leave annually to help nurture work-life symbiosis
• A 100% 401(k) match for up to 6% of your annual salary
• Stock Options
• Paid gym membership
• Pre-tax transportation and commuter benefits
• 6 month parental leave (or double salary to pay for your partner's unpaid leave)
• Free travel for any person accompanying a breastfeeding mother and her baby on a business trip
• A child care and education stipend up to $3,000 per month, per child, under the age of 21 for a maximum of $6,000 per month total
• Daily catered lunch, snacks, and drinks
• Budget to attend conferences, train, and further your education
• Relocation assistance

We are an equal opportunity employer. We welcome people of different backgrounds, experiences, abilities and perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.