Drive growth and adoption. Retain and upsell clients. Partner strategically. 

The Role You’ll Play:

CB Insights is looking for a Strategic Account Manager I to cultivate and grow our existing enterprise client base. You will identify new opportunities while maximizing customer benefit and adoption of our software platform. The Strategic Account Manager is the CEO of our customers, coordinating other teams to maximize customer outcomes. They will foster long-term relationships, procuring subscription renewals, and growing account revenue through cross and upsell opportunities. 

About the Strategic Accounts Team:

We are unique mostly because of our amazing clients, the problems we are helping them solve, and our team's diversity.

Every day our team speaks with people at Fortune 500 companies. Our clients are looking to us to help them solve interesting challenges on how some of the largest organizations in the world are adapting to emerging tech trends. Being a part of the CBI Strategic Accounts team means being a part of that equation.

Your Main Tasks as a SAM I:

• Partner with Strategic Account Executives to design and execute highly-effective outreach campaigns to potential new clients (covering warm and cold relationships) 
• Collaborate with team members to secure deals through effective team-selling
• Use Salesforce CRM to ensure knowledge transfer regarding account development, outreach progress, and opportunity pursuit
• Work on essential projects that increase our effectiveness within account management and business development (e.g. map competitors, develop new outreach capabilities, capture market trends).
• Create and cultivate deep and meaningful relationships with our top customers and build their loyalty and adoption towards CBI
• Manage, and being the primary contact for customers
• Maximize revenue with customers by identifying needs and customer pain points
• Leverage analytical skills and experience to assess business opportunities
• Liaise between the customer and other teams
• Be a trusted advisor to our customers, educating them on the value of CB Insights’s platform and services
• Identify creative strategies to engage customers and produce incremental revenue
• Promote CB Insights, tailoring its presentation to the needs of different customer types
• Partner with our Intelligence Unit, Product, and Business Development teams to increase customer experience and outcomes

What you bring to the table:

• B.S. or B.A. in business management, finance, economics or similar study (or relevant experience). MBA preferred.
• Minimum 4+ years of quota-busting success in strategic account management and/or customer success, within enterprise software or SaaS. Must have experience with F500/Global2000 clients.
• Solid background managing complex renewals.
• Expertise with Excel and CRMs, preferably Salesforce and proficiency communicating data from those tools.
• Ability to travel up to 10% of the time.

You’ll be successful here if you have:

• Real passion for serving customers.
• The ability to establish credibility with key customer decision makers & influencers.
• Strong verbal/written communication & presentation skills; extraordinary listening skills.
• Strong problem solving & analytical skills; formulates solutions that deliver real business value.
• Ability to recognize and maximize new business opportunities.
• Comfort with negotiation.
• Multi tasking down to a science; handling multiple accounts & assignments simultaneously.
• A commitment to exceed goals that is internal, constant & self-imposed.

Base compensation band: $121,000 (Min), $135,000 (Hiring Target), $155,250 (Max)

This role is also eligible for commission in addition to the base salary.

A little bit about our pay practices: Typically, we will hire at our Hiring Target, but actual starting pay may be based on several factors, including, but not limited to, market rate, the qualified pool of candidates, internal compensation, candidate experience, and budgetary constraints.

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