Working directly with the country’s largest beverage alcohol distributors, SevenFifty’s Technical Account Managers help our clients embrace innovation and digital transformation by utilizing our comprehensive database of wines, beers, and spirits and making it accessible through an industry-standard online marketplace.

What this looks like:

Our Customer Operations team is a fully remote, tight-knit, and creative group made up of Technical Account Managers and Implementation Specialists. We value taking ownership, achieving difficult goals, and changing the industry for the better.

If you love technology, lots of autonomy, and helping clients solve technical challenges, this role is for you. This is a fully remote position reporting to the Director of Client Implementations, Kimberly Chabot.

What you’ll do:

1. Serve as an escalation point to Tier 1 Support for queries regarding client implementations such as data integrations, APIs,  and automated file-based setups.
2. Triage tickets within the Technical Account Management team based on urgency, effort, and client history.
3. Address ambiguous client queries that require investigative skills to determine the root cause of the problem.
4. Take a long-term, holistic view of client issues to provide comprehensive solutions that will not only solve the immediate problem but improve the overall client experience on the platform.
5. Efficiently address time-sensitive issues related to our clients’ essential business functions such as receiving and processing orders, and coordinate with the Engineering team as needed.
6. Collaborate with Implementation Specialists to provide seamless support to enterprise clients with complex technical setups and communicate externally with a wide variety of stakeholders.
7. Manage client expectations and internal communications when client ERP migrations are identified. Collaborate with Sales to provide technical consultation and re-onboarding plan options.
8. Manage technical implementation projects to automate data updates for existing clients as needed.
9. Interpret incoming product feedback and record it for the Product Development team.
10. Work closely with Client Success to identify opportunities for refresher training and qualify potential upsell leads for the Sales team.
11. Document workflows and processes for internal and external stakeholders.
12. Seamlessly offboard clients who leave the platform.

What you’ll have:

• The ability to quickly become an expert on the SevenFifty platform so you can apply your in-depth product knowledge to efficiently resolve issues.
• Excellent organizational skills, verbal and written communication skills, and acute attention to detail.

• Past experience as a Technical Account Manager, Implementation Manager, Integration Specialist, or similar at a SaaS company.

• Experience with technical project management, technical writing, and tools such as Jira, Asana, HubSpot, and ZenDesk.
• An analytical mind and a passion for problem-solving.
• An aptitude for explaining technical concepts to non-technical stakeholders.
• Ability to triage and troubleshoot issues independently and efficiently.
• A strong mastery of Excel and familiarity with databases and their structures.
• Experience in the hospitality and/or alcohol beverage space is a plus.

We are:

...110 people and growing.

...former hospitality professionals and start-up veterans.

...doing our best to make a difference. Read more here. 

...distributed; we work remotely and gather together a few times each year.

...social! We meet for team weeks, wine tastings, and lunch-n-learn sessions.

...eaters and drinkers, who love to discuss both food and beverage.

...changing an industry. Read more here.

...one of Built In NY’s “Best Places to Work” 2021!

Find out what it's like to work at SevenFifty here.

Perks & Benefits:

• 100% paid individual medical, dental, and vision via Justworks and Aetna.
• Meaningful equity in an industry-changing organization.
• Unlimited vacation to rest and recover.
• 3-months of family leave to care for your child (after your first year of employment).
• Flexibility to work where you want so long as you're meeting your team and customer's goals.
• Learning opportunities such as a professional certification from WSET (Wine & Spirit Education Trust).

Our Values:

1. Light the way: Inspire others with your vision for success.
2. Open the door: Ask, listen, and empower others.
3. Stir it up: Embrace experimentation and bring new ideas to life.
4. Keep the glass full: Do more than is expected, for yourself and for others.
5. Respect the craft: Commit to excellence and integrity in your work.

We are an equal opportunity employer. What does that mean at SevenFifty? We:

• Give each team member an equal opportunity to develop and grow into a leadership role.
• Acknowledge our shortcomings and try to improve our company and our industry.
• Elevate BIPOC voices in our industry publication, SevenFifty Daily. 
• Do not discriminate against candidates or employees on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, disability status, or socioeconomic status. 
• Have regular, sometimes awkward, conversations about diversity, equity, and inclusion in our employee resource group, SevenFifty Community.

Are honest and recognize that our company isn’t as diverse as it should be. We're trying to change that!