Defines and evolves enterprise business and digital capabilities for the Field Experience organization. Assesses current-state maturity, identifies capability gaps, designs future-state operating models, and aligns people, processes, technology, and data. Partners with product, technology, operations, program, and product leaders to translate capabilities into solutions, sequence capability development, manage dependencies, and support strategic execution. Presents recommendations to executives and operates collaboratively across a complex matrixed environment.
Job Requisition ID: 95099
Location Designation: Hybrid - 3 days per week
Business Overview:
At New York Life, the Field Experience (FX) Value Stream is an organization which was established to empower advisors with the tools, training, and support they need to thrive. By aligning training, compensation, onboarding, productivity, and field strategy, the Field Experience value stream provides the capabilities needed to attract, retain, and empower the best agents and advisors in the industry.
Role Overview:
The Capability Strategy Lead defines and evolves the foundational business and digital capabilities required to deliver a best-in-class advisor experience - today and in the future.
This role takes a holistic, enterprise view across people, process, technology, and data to ensure FX is intentionally building the capabilities needed to execute strategy, rather than delivering disconnected solutions.
What You'll Do:
Capability Framework & Assessment• Define core FX capabilities aligned to strategic priorities and advisor needs.• Assess current-state maturity and identify structural capability gaps.• Establish clear capability definitions and success criteria.
Future-State Design• Design future-state capability models and target operating concepts.• Partner with product, technology, and operations teams to translate capabilities into solutions.• Support sequencing of capability build across the FX roadmap.
Alignment & Integration• Ensure capability development is coordinated across initiatives and teams.• Identify dependencies and integration risks early.• Support consistent execution through alignment with program and product leaders.
What You'll Bring:
• Bachelor's degree required; MBA or advanced degree a plus• 3-5+ years of experience in strategy, consulting, operating model design, or transformation roles• Experience working across business and technology teams• Strong structured thinking and problem-solving skills• Comfort operating in complex, matrixed environments• Strong communication skills including experience in developing executive level presentations• Collaborative work style and leadership presence with ability to effectively interact and earn trust of peers and senior management across the organization• Self-starter with a passion to deliver results
#LI - EM1
#LI - HYBRID
Job Level: LEVELPF4
Pay Transparency
Salary Range: $100,000-$143,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 95099
#BI-Hybrid
Location Designation: Hybrid - 3 days per week
Business Overview:
At New York Life, the Field Experience (FX) Value Stream is an organization which was established to empower advisors with the tools, training, and support they need to thrive. By aligning training, compensation, onboarding, productivity, and field strategy, the Field Experience value stream provides the capabilities needed to attract, retain, and empower the best agents and advisors in the industry.
Role Overview:
The Capability Strategy Lead defines and evolves the foundational business and digital capabilities required to deliver a best-in-class advisor experience - today and in the future.
This role takes a holistic, enterprise view across people, process, technology, and data to ensure FX is intentionally building the capabilities needed to execute strategy, rather than delivering disconnected solutions.
What You'll Do:
Capability Framework & Assessment• Define core FX capabilities aligned to strategic priorities and advisor needs.• Assess current-state maturity and identify structural capability gaps.• Establish clear capability definitions and success criteria.
Future-State Design• Design future-state capability models and target operating concepts.• Partner with product, technology, and operations teams to translate capabilities into solutions.• Support sequencing of capability build across the FX roadmap.
Alignment & Integration• Ensure capability development is coordinated across initiatives and teams.• Identify dependencies and integration risks early.• Support consistent execution through alignment with program and product leaders.
What You'll Bring:
• Bachelor's degree required; MBA or advanced degree a plus• 3-5+ years of experience in strategy, consulting, operating model design, or transformation roles• Experience working across business and technology teams• Strong structured thinking and problem-solving skills• Comfort operating in complex, matrixed environments• Strong communication skills including experience in developing executive level presentations• Collaborative work style and leadership presence with ability to effectively interact and earn trust of peers and senior management across the organization• Self-starter with a passion to deliver results
#LI - EM1
#LI - HYBRID
Job Level: LEVELPF4
Pay Transparency
Salary Range: $100,000-$143,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 95099
#BI-Hybrid
New York Life New York, New York, USA Office
51 Madison Avenue, New York, NY, United States, 10010
New York Life Jersey City, New Jersey, USA Office
New York Life Jersey City, NJ Office
30 Hudson Street , Jersey City, New Jersey, United States, 07302
Similar Jobs at New York Life
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Lead go-to-market strategy and integrated marketing execution for New York Life’s protection products, including life, disability, and long-term care insurance. Develop positioning, messaging, campaigns, collateral, product launches, sales enablement, and consumer engagement programs. Partner with product, sales, distribution, legal, compliance, analytics, and digital teams while using market insights and performance data to optimize initiatives and drive growth.
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Reviews short- and long-term disability claims using medical and behavioral health expertise. Evaluates clinical documentation, diagnoses, treatment response, functional limitations, recovery, and return-to-work considerations. Identifies information gaps, formulates clinical questions, recommends additional reviews or records, and provides objective claim recommendations. Collaborates with claim managers, providers, physician consultants, and multidisciplinary partners while documenting findings, supporting quality initiatives, training, and process improvement.
Top Skills:
Ai-Enabled ToolsElectronic Documentation SystemsMS Office
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Develops, enhances, tests, implements, and supports enterprise applications across the full stack. Builds Pega and Java solutions, APIs, MuleSoft integrations, workflows, and database interactions. Troubleshoots production issues across application, integration, database, batch, and infrastructure layers; performs root-cause analysis and improves reliability. Contributes to solution design, modernization, technical debt reduction, cloud adoption, observability, and approved AI-assisted engineering practices while collaborating across technology and business teams.
Top Skills:
Agile/ScrumAWSCi/CdConfluenceGitJavaJIRAMulesoftOraclePegaRest ApisSQLUnix/Linux
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
